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For Companies At a Glance
- Tasks: Install and support Mitel phone systems while leading exciting projects.
- Company: Global leader in cloud telephony for the hospitality sector.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Join a team enhancing guest experiences in top hotels worldwide.
- Qualifications: Strong Mitel experience and excellent communication skills required.
- Other info: Opportunity for national and international travel with career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Preferably located within 1 hour of London
About Us
We are representing a Global leader in cloud telephony for the hospitality sector, supporting over 3,000 hotels globally including major brands like Hilton, Marriott, Hyatt, and Accor. Their technology helps enhance guest experiences while simplifying operations.
The Role
They are looking for a Unified Communications Engineer with strong Mitel experience to join their growing technical team. You will be responsible for installation, configuration, and support of Mitel systems and their own hosted voice solutions. The role includes remote and on-site work across a wide range of customer projects mainly around London with some national & international travel.
What You Will Do
- Install and support Mitel phone systems (MiVoice Business, MiCollab, MiCC)
- Configure their hosted UC platform and related voice/data systems
- Conduct on-site surveys and pre-install planning mainly around WLAN
- Provide project leadership on key deployments
- Troubleshoot and resolve technical issues, both remotely and in the field
- Support internal training and documentation as needed
- Work closely with clients and internal teams to ensure smooth delivery
- Handle escalated technical queries through to resolution
Requirements
- Hands-on Mitel experience with relevant certifications
- Good understanding of IP networking, SIP, and diagnostic tools (e.g. Wireshark)
- Confident in SIP tracing, debugging, and root cause analysis
- Excellent communication and documentation skills
- Commercial awareness and a customer-first mindset
- Familiarity with hosted UC platforms ideally BroadWorks, enterprise networking such as Cisco or HP and Wi-Fi such as Aruba or Ruckus.
- Experience with tools like Ekahau for Wi-Fi surveys
- Salesforce knowledge is a plus
Unified Communications Field Engineer in London employer: Click IT Consulting, Ltd.
Contact Detail:
Click IT Consulting, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Communications Field Engineer in London
✨Tip Number 1
Network like a pro! Attend industry events or meetups related to unified communications. You never know who you might bump into – it could be your future boss or a key contact that can help you land that dream job.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Mitel systems, make sure to highlight that in conversations. Bring examples of past projects to discuss during interviews – it’ll show you’re not just talk!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect role for you.
We think you need these skills to ace Unified Communications Field Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Mitel experience and any relevant certifications. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with UC platforms!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in IP networking and troubleshooting makes you a perfect fit for our team.
Show Off Your Communication Skills: Since this role involves working closely with clients and internal teams, make sure your application reflects your excellent communication skills. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Click IT Consulting, Ltd.
✨Know Your Mitel Inside Out
Make sure you brush up on your Mitel systems knowledge, especially MiVoice Business and MiCollab. Be ready to discuss your hands-on experience and any relevant certifications you hold. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot remotely or on-site. Highlight your approach to root cause analysis and how you communicated solutions to clients and team members.
✨Demonstrate Your Project Leadership
Since the role involves project leadership, be ready to talk about your experience managing deployments. Discuss how you planned and executed projects, handled challenges, and ensured smooth delivery. This will showcase your ability to lead and collaborate effectively.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, it's not just about what you know, but how well you can convey that knowledge to clients and colleagues alike.
