Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office)
An experienced Service Transition Lead is required to join an Enterprise Level team and play a key role in ensuring new and changed IT services are successfully transitioned into live operation.
You must have strong IT Tech 'Service Transition' experience to apply.
Successful candidate will be working across a varied portfolio of projects, partnering with delivery teams, Service Owners and stakeholders to drive service readiness, manage go-live activities and ensure services are fully supported from day one.
The Role
- Lead end-to-end service transition activities across multiple Enterprise level projects.
- Assess service readiness and manage Service Acceptance.
- Chair Go-Live Readiness meetings and coordinate successful handovers.
- Work closely with Project Managers, Service Owners and operational teams.
- Identify and manage transition risks, issues and dependencies.
- Drive continuous improvement across Service Transition processes.
Required Experience
- Solid experience in IT Service Transition, NOT just BAU IT Service Management or IT Project Delivery.
- Strong knowledge of ITIL (be certified) and ITSM best practice.
- Excellent stakeholder management and communication skills.
- Experience managing complex transitions across multiple teams.
- PRINCE2, Agile or experience within a large or regulated organisation.
Benefits & Compensation
- Salary range of £59,000 - £60,700
- 24 month fixed term contract (FTC)
- Hybrid working (min two days in our Manchester office)
- 35 hour working week + other excellent benefits
- Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.
- 2 stage interview process - MS Teams & F2F in Manchester
IT Service Transition Manager in Trafford employer: Click Digital
Click Digital is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in Sheffield. With a strong focus on employee growth, we offer opportunities for professional development in IT service management and Agile methodologies, all while enjoying the flexibility of a hybrid working model. Join us to be part of a forward-thinking team dedicated to enhancing higher education through technology.
