At a Glance
- Tasks: Lead IT service operations and drive agile delivery in a dynamic environment.
- Company: Join a forward-thinking team focused on higher education technology.
- Benefits: Competitive daily rate, hybrid work model, and immediate start.
- Other info: Perfect for those who thrive in fast-paced, collaborative settings.
- Why this job: Combine your passion for service management and agile leadership to make a difference.
- Qualifications: Experience in ITSM, Scrum Master roles, and strong stakeholder management skills.
We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams. This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.
What you’ll do:
- Oversee day-to-day IT application service operations
- Manage incidents, problems, changes, and service performance
- Maintain reporting and ensure ITIL compliance
- Coordinate with technical teams, vendors, and stakeholders
- Facilitate Scrum ceremonies and remove delivery blockers
- Coach teams on Agile best practice
- Support backlog refinement and future sprint planning
What we’re looking for:
- Strong ITSM / Service Delivery background
- Solid experience with ITIL processes
- Proven Scrum Master experience
- Strong stakeholder management skills
- Strong JIRA
- Higher Education / SITS experience is a bonus
A great opportunity for someone who thrives in both service operations and agile delivery. Start ASAP, interviews ASAP!
Service Manager / SCRUM Master employer: Click Digital
Join a dynamic team in Sheffield where innovation meets collaboration! As a Service Manager / Scrum Master, you'll thrive in a hybrid work environment that values both operational excellence and agile methodologies. With a strong focus on employee growth, we offer opportunities for professional development and a supportive culture that encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager / SCRUM Master
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Click Digital that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Manager / SCRUM Master
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Click Digital, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Click Digital can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Click Digital will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Click Digital
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Click Digital. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Click Digital.
