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For Companies At a Glance
- Tasks: Provide onsite IT support, fixing hardware and software issues for users.
- Company: Join a leading IT service provider in Redhill, known for its dynamic work environment.
- Benefits: Enjoy flexible working hours and the chance to develop your technical skills.
- Why this job: Be part of a collaborative team, making a real impact on user experience.
- Qualifications: SC clearance required; experience in IT support is a plus.
- Other info: This role is an umbrella contract, inside IR35.
We are recruiting for an SC Cleared IT Engineer for a leading IT Service provider based on site in Redhill.
Overview of role:
- Onsite support is a client facing resolver group.
- The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist.
- Working on tickets assigned by Helpdesk/Level 2 / Self-service tickets ranging from fixing users’ hardware, correcting cabling faults, replacing users iPhones (as and when requested by Telephony team) and software re-builds.
- Involved in moving users around buildings and even between sites, which can range from a single user to over 50, commonly involving out of hours assistance.
Responsibilities:
- Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Act in accordance with company Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
- Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
- Proven track record of working in a team environment.
- Be flexible and adaptable to changing business needs and comply with any reasonable management requests.
- Ticket queue management and ownership.
- Maintain knowledge and ensure scheduling best practices are adhered to.
- Contacting users to arrange appointments, updating tickets and ensuring we deliver to our contractual SLA.
- The onsite engineer is responsible for prepping IT kit for new starters/leavers and installation of equipment at desks.
- The helpdesk is the first point of contact and point of escalation for all technical support.
This is an umbrella contract, the role is Inside IR35.
SC Cleared IT Engineer employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared IT Engineer
✨Tip Number 1
Make sure to highlight your SC clearance status prominently in your discussions. This is a crucial requirement for the role, and demonstrating your eligibility can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common hardware and software issues that users face, especially in a corporate environment. Being able to discuss specific examples of how you've resolved similar issues will show your hands-on experience.
✨Tip Number 3
Prepare to discuss your experience with ticket management systems. Be ready to explain how you prioritise tasks and manage your workload effectively, as this is key to meeting SLAs and ensuring customer satisfaction.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex technical issues in simple terms. This will be essential when dealing with users face-to-face, ensuring they feel supported and understood.
We think you need these skills to ace SC Cleared IT Engineer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the specific responsibilities and requirements of the SC Cleared IT Engineer position. Tailor your application to highlight relevant experience and skills that match these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided onsite support, managed ticket queues, or worked with hardware and software issues. Use specific examples to demonstrate your problem-solving abilities and customer service skills.
Showcase Communication Skills: Since the role involves face-to-face interaction with users, make sure to illustrate your communication skills in your application. Mention instances where you successfully resolved complex issues or escalated problems effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Engineer role.
How to prepare for a job interview at Click Digital
✨Know Your Technical Stuff
Make sure you're up to speed with the latest hardware and software issues. Brush up on common problems you might face in the role, like fixing cabling faults or performing software re-builds. Being able to discuss these confidently will show your technical prowess.
✨Demonstrate Customer Service Skills
Since this role involves face-to-face interaction with users, be prepared to showcase your customer service skills. Think of examples where you've successfully resolved user queries or handled difficult situations. This will highlight your ability to communicate effectively and maintain a positive relationship with clients.
✨Show Flexibility and Adaptability
The job requires you to be flexible and adaptable to changing business needs. Be ready to discuss times when you've had to adjust your work schedule or approach to meet urgent demands. This will demonstrate that you're a team player who can handle the dynamic nature of the role.
✨Understand Security Policies
Familiarise yourself with information security policies relevant to the role. Be prepared to discuss how you would report potential security risks and ensure compliance. This shows that you take security seriously and understand its importance in an IT environment.
