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- Tasks: Manage IT tickets, perform hardware repairs, and oversee asset management.
- Company: Leading Government department in Plymouth with a focus on service excellence.
- Benefits: Competitive pay, opportunity for SC clearance, and hands-on experience.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 2+ years in PC field service, full clean driving licence, and SC clearance eligibility.
- Other info: Great opportunity for career growth and professional development.
We are recruiting for an IT Engineer to be based in Plymouth on contract to work for a leading Government department.
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of in Warranty kit and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
Essentials:
- Must have SC clearance/or be able to gain this.
- UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 year+ experience in a PC field service environment or PC field Workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
- Accredited or willing to go through HP & Dell - Desktop and Laptop training.
It Engineer in Plymstock employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Engineer in Plymstock
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT field, especially those who work in government departments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company and the specific role of an IT Engineer. Know your stuff about ticket management and hardware repairs so you can impress them with your knowledge.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable answering common IT Engineer questions. The more you practice, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to hit that Apply button!
We think you need these skills to ace It Engineer in Plymstock
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the IT Engineer role. Highlight relevant experience, especially in PC field service or workshop environments, as this will catch our eye!
Read the Job Specs Carefully: Before hitting apply, take a moment to read through the job specs. Understanding the responsibilities and essentials will help you align your application with what we’re looking for.
Show Off Your Skills: In your application, don’t shy away from showcasing your hardware troubleshooting and repair skills. We want to see how you can diagnose and fix issues, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on that opportunity!
How to prepare for a job interview at Click Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around hardware diagnostics and repairs. Be ready to discuss specific experiences where you've successfully troubleshot or repaired equipment, as this will show your practical knowledge and problem-solving abilities.
✨Understand the Role and Responsibilities
Read through the job description thoroughly and understand the key responsibilities like queue ticket management and asset management. Prepare examples from your past work that demonstrate your experience in these areas, as it will help you relate your skills directly to what they’re looking for.
✨Show Your Team Spirit
Since you'll be working closely with a team, be prepared to talk about how you collaborate with others. Share examples of how you've highlighted potential service improvements or dealt with issues in a team setting. This will show that you're not just a lone wolf but someone who can contribute positively to the team dynamic.
✨Get Familiar with Security Clearance
Since SC clearance is essential for this role, make sure you understand what it entails. If you already have it, mention it confidently. If not, be ready to discuss your eligibility and willingness to obtain it, showing your commitment to meeting the job requirements.
