At a Glance
- Tasks: Oversee IT service operations and facilitate Agile Scrum processes.
- Company: Join a dynamic team supporting higher education platforms.
- Benefits: Competitive daily rate, hybrid work options, and quick interview process.
- Other info: 6-month contract with opportunities for professional growth.
- Why this job: Combine your service management skills with Agile leadership for impactful change.
- Qualifications: Strong ITSM background, proven Scrum Master experience, and JIRA expertise.
The predicted salary is between 130000 - 130000 £ per year.
Salary: £? - ? per year
Requirements
- Strong ITSM / Service Management background
- Solid experience with ITIL processes
- Proven Scrum Master experience
- Strong stakeholder management skills
- Strong JIRA experience
- Higher Education / SITS experience is a bonus
Responsibilities
- Oversee day-to-day IT application service operations
- Manage incidents, problems, changes, and service performance
- Maintain reporting and ensure ITIL compliance
- Coordinate with technical teams, vendors, and stakeholders
- Facilitate Scrum ceremonies and remove delivery blockers
- Coach teams on Agile best practice
- Support backlog refinement and future sprint planning
Technologies
- Support ITIL
- ITSM
- JIRA
We are hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams. This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change. The role is a 6-month contract at £500 per day inside umbrella, offered as hybrid in Sheffield or remote, with an ASAP start and interviews to be arranged quickly.
Service Manager / Scrum Master in Nottingham employer: Click Digital
Click Digital is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in Sheffield. With a strong focus on employee growth, we offer opportunities for professional development in IT service management and Agile methodologies, all while enjoying the flexibility of a hybrid working model. Join us to be part of a forward-thinking team dedicated to enhancing higher education through technology.
