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- Tasks: Lead the performance and improvement of key enterprise applications like HR and Finance.
- Company: Join a dynamic team in a hybrid role at a forward-thinking organisation.
- Benefits: Enjoy a competitive salary, generous holiday, pension, and private medical care.
- Why this job: Make a real impact by driving service improvements and managing key supplier relationships.
- Qualifications: Experience in managing suppliers, enterprise applications, and strong stakeholder engagement skills.
- Other info: Flexible working with excellent career growth opportunities starting April/May 2026.
The predicted salary is between 63000 - 66500 £ per year.
A great opportunity for an IT Service Owner to take full accountability for the performance and continuous improvement of key enterprise applications, including HR and Finance systems. You’ll act as the link between business stakeholders, technical teams, and third-party suppliers, performing an assurance role to ensure services are reliable, cost-effective, and aligned to SLA for business priorities.
The role:
- Own end-to-end service performance and delivery
- Manage third-party suppliers against SLAs, KPIs, and contracts
- Act as escalation point for major incidents
- Build strong stakeholder relationships and influence at all levels
- Drive service improvements and enhancement roadmaps
- Monitor performance, risks, and service quality
To apply you should have the following skills and experience:
- Strong, proven background of managing suppliers and service performance
- Confident stakeholder engagement and influencing skills
- Background in enterprise applications (HR/Finance systems preferred)
- Understanding of ITIL/service management principles
- Experience working with cloud-based technologies
- People leadership experience (direct or matrix)
Hybrid working (2 days onsite) - 25–30 days holiday + bank holidays – fantastic pension and private medical + additional benefits. Start April/May, interviews beginning of April 2026.
If you’re a service focused IT leader who can drive performance, manage suppliers, and deliver continuous improvement… this one’s for you!
IT Service Owner in Manchester employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Owner in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with enterprise applications. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their HR and Finance systems, and think about how you can improve them. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your stakeholder engagement skills. Role-play scenarios where you need to influence decisions or manage conflicts. Being able to demonstrate this in an interview will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Owner in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Service Owner. Highlight your experience with enterprise applications, supplier management, and stakeholder engagement. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvements and managed third-party suppliers in the past. Let us know why you’re excited about joining StudySmarter!
Showcase Your ITIL Knowledge: Since understanding ITIL/service management principles is key for this role, make sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their knowledge and application of these principles in real-world scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Click Digital
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise applications, especially HR and Finance systems. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Stakeholder Engagement is Key
Prepare to discuss how you've built strong relationships with stakeholders in the past. Think of specific examples where you influenced decisions or drove service improvements. This will demonstrate your confidence and ability to engage effectively at all levels, which is crucial for this role.
✨Showcase Your Supplier Management Skills
Be ready to talk about your experience managing third-party suppliers. Highlight any challenges you've faced and how you ensured they met their SLAs and KPIs. This will illustrate your capability in holding suppliers accountable and driving performance.
✨Emphasise Continuous Improvement
Discuss your approach to continuous improvement and how you've implemented enhancement roadmaps in previous roles. Share specific examples of how you've monitored performance and addressed risks to improve service quality. This will align perfectly with the expectations of the IT Service Owner position.