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For Companies At a Glance
- Tasks: Help users with IT queries and troubleshoot hardware/software issues.
- Company: Join a dedicated NHS team in Worcester making a difference in healthcare IT.
- Benefits: Gain hands-on experience in a supportive environment with potential for growth.
- Why this job: Perfect for tech enthusiasts wanting to impact healthcare while developing skills.
- Qualifications: Basic IT knowledge, familiarity with Office 365, and troubleshooting skills required.
- Other info: Contract position with opportunities for learning and advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are recruitng for an IT Tech Bar Engineer (2nd line) on contract to work for a NHS Department in Worcester. DUTIES: Assistance with IT related queries & general basic enquiries Assist users logging into and logging tickets within service Now Complete administration within Service Now (log/update and close tickets) To look up and check progress of IT support calls if requested. Hardware diagnostics : carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue) Check warranty and report to supplier or replace if out of warranty from Stock. Device rebuilds and ensure compliant before re-issue (configured with latest windows updates) Install & troubleshoot software. Office 365 suite knowledge for troubleshooting. Basic Use of Active Directory – EG: PW resets, Bit locker recovery Basic use of SCCM Basic use of Nexthink mail administration (creating accounts, PW resets, applying O365 Licences , leavers and Joiners, shared mailboxes, Multi factor authentication) Troubleshoot/fix MFA issues Educating users in; logins, mail, MS Teams, outlook, Cisco VPN…
IT Tech Bar Engineer employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Tech Bar Engineer
✨Tip Number 1
Familiarize yourself with Service Now, as it's a key tool for logging and managing IT support tickets. Understanding how to navigate and utilize its features will give you an edge during the interview.
✨Tip Number 2
Brush up on your hardware diagnostics skills. Being able to quickly identify whether an issue is hardware or software-related will demonstrate your technical proficiency and problem-solving abilities.
✨Tip Number 3
Gain hands-on experience with Office 365 and Active Directory. Knowing how to troubleshoot common issues in these platforms will show that you're ready to assist users effectively from day one.
✨Tip Number 4
Prepare to discuss your experience with user education. Being able to explain complex IT concepts in simple terms is crucial for this role, so think of examples where you've successfully helped users understand technology.
We think you need these skills to ace IT Tech Bar Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Tech Bar Engineer position. Understand the specific duties and skills required, such as hardware diagnostics, software troubleshooting, and familiarity with Office 365.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your knowledge of Service Now, Active Directory, and any previous roles where you assisted users with IT queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to educate users. Mention specific examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at Click Digital
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware diagnostics and software troubleshooting. Highlight specific examples where you've successfully resolved IT issues, especially related to Office 365 and Active Directory.
✨Familiarize Yourself with Service Now
Since the role involves logging and updating tickets in Service Now, make sure you understand how this system works. If possible, mention any previous experience you have with ticketing systems to demonstrate your capability.
✨Demonstrate User Education Experience
The job requires educating users on various IT tools. Prepare to share instances where you've trained or assisted users, particularly with MS Teams, Outlook, or Cisco VPN. This will show your ability to communicate technical information effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a complex issue or manage multiple requests simultaneously. This will help you showcase your analytical thinking and prioritization skills.
