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- Tasks: Manage IT tickets, handle hardware repairs, and ensure smooth service delivery.
- Company: Leading IT service provider based in High Wycombe.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Join a team where your tech skills make a real difference in service delivery.
- Qualifications: Active SC Clearance, manual driving license, and basic IT knowledge.
- Other info: Great opportunity for organised individuals with a can-do attitude.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please note you must have active SC Clearance and a manual driving license for this role.
Responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
- Hub Stock management including asset management of kit in / out (scan items in / out of locations) as per contract.
- Effective Management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service / potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc) or the company's own.
Experience & Requirements:
- Basic IT knowledge.
- Great customer-facing skills / can-do attitude.
- Organised.
- SC Cleared.
- Manual driving license.
- ServiceNow Knowledge (ideal, not essential).
90% of role will be travelling around the area (hub / spoke model) handing out end-user devices / peripherals. This role is inside IR35.
SC Cleared Tech 2 in High Wycombe employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SC Cleared Tech 2 in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with SC Cleared roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to ticket management and hardware repairs to show you’re ready for the role.
✨Tip Number 3
Don’t forget to highlight your SC Clearance and driving license during conversations with potential employers. These are key requirements for the role, so make sure they’re front and centre!
✨Tip Number 4
Apply through our website for the best chance at landing the job! We keep our listings updated, and applying directly shows your enthusiasm and commitment to the role.
We think you need these skills to ace SC Cleared Tech 2 in High Wycombe
Some tips for your application 🫡
Show Off Your SC Clearance: Make sure to highlight your active SC Clearance right at the start of your application. It’s a must-have for this role, so don’t let it get buried in the details!
Tailor Your Experience: When you’re writing about your past roles, focus on experiences that relate to ticket management, asset management, and customer service. We want to see how your skills match up with what we need!
Keep It Organised: Structure your application clearly. Use headings and bullet points where necessary to make it easy for us to read. An organised application reflects your ability to stay organised in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Click Digital
✨Know Your SC Clearance
Make sure you understand the importance of your SC Clearance and be ready to discuss how it relates to the role. Highlight any previous experiences where your clearance has been beneficial in your work.
✨Show Off Your IT Skills
Brush up on your basic IT knowledge, especially around hardware repairs and asset management. Be prepared to give examples of how you've managed similar tasks in the past, as this will show you're a great fit for the responsibilities outlined.
✨Demonstrate Your Customer-Facing Skills
Since this role involves a lot of interaction with end-users, think of specific instances where you've provided excellent customer service. A can-do attitude goes a long way, so share stories that showcase your problem-solving skills and positive approach.
✨Be Organised and Ready to Travel
With 90% of the role involving travel, it's crucial to demonstrate your organisational skills. Discuss how you plan your routes or manage your time effectively when handling multiple tasks across different locations.
