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For Companies At a Glance
- Tasks: Troubleshoot and fix server issues while supporting a dynamic team in a live Data Centre.
- Company: Leading IT Service provider based in London with a focus on innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for skill development.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience with HP, Dell, and IBM servers; strong troubleshooting skills.
- Other info: Shift work with a supportive team and potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a Break Fix Engineer for a leading IT Service provider based in London (EC1).
The role involves:
- Break fix server engineer working on HP, Dell and IBM servers.
- Server provisioning, rack, stack and configure servers.
- Support trainee DC engineers when required.
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre.
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls and emails to the data centre support function.
- Liaise with third party suppliers to report and escalate customer problems.
- Respond to customers within agreed SLA.
- Follow escalation processes; tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Working on a shift rota:
- Early - 07:00 to 14:30
- Late - 14:30 to 22:00
- Week night - 22:00 - 07:00
- Weekend day - 07:00 - 19:00
- Weekend night - 19:00 - 07:00
This is an umbrella contract, the role is Inside IR35.
Break Fix Engineer employer: Click Digital
Contact Detail:
Click Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Break Fix Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in data centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with HP, Dell, or IBM servers, make sure to highlight that in conversations. Bring up specific examples of troubleshooting hardware faults or supporting teams, as it’ll make you stand out.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email or call to express your enthusiasm. It shows you’re serious and keeps you on their radar.
✨Tip Number 4
Prepare for the interview! Brush up on your technical knowledge and be ready to discuss how you handle customer service and support scenarios. Practice makes perfect, so get a mate to do a mock interview with you!
We think you need these skills to ace Break Fix Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with HP, Dell, and IBM servers. We want to see how you've tackled similar challenges in the past, so don’t hold back on those details!
Show Off Your Troubleshooting Skills: In your application, give us examples of how you've diagnosed and resolved hardware faults. We love a good story about turning a tricky situation into a success!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and passion for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Click Digital
✨Know Your Hardware
Make sure you brush up on your knowledge of HP, Dell, and IBM servers. Be ready to discuss your experience with server provisioning, rack stacking, and configuring servers. This will show that you’re not just familiar with the equipment but also confident in handling it.
✨Demonstrate Troubleshooting Skills
Prepare to share specific examples of how you've troubleshot hardware faults in the past. Think about the steps you took to identify the issue and how you resolved it. This will highlight your problem-solving abilities and technical expertise.
✨Understand the Role of Teamwork
Since the job involves working closely with support teams and onsite engineers, be ready to talk about your experience collaborating with others. Share instances where you’ve cooperated with colleagues to deliver high-quality customer service or resolve issues efficiently.
✨Familiarise Yourself with SLAs
Get a good grasp of Service Level Agreements (SLAs) and how they impact your work. Be prepared to discuss how you’ve managed customer expectations and escalated issues in line with agreed timescales. This shows you understand the importance of timely responses in a data centre environment.