Introduction
We are looking for an organised, proactive and personable Business Administration Apprentice to join a busy estate and lettings agency. This is a varied role supporting the day-to-day running of the business and working closely with management and the wider team.
About the Employer
An independent estate agency built on honesty, genuine care, and strong local expertise. Established in Walsall and now proudly expanded into Cannock, Stafford and Stoke-on-Trent, we’re passionate about delivering a service that feels personal, transparent, and truly supportive.
What You'll Do
- Handling telephone calls and general email enquiries
- Producing professional letters, emails and general correspondence
- Using our CRM/property management system to record communications, make notes, update records and manage tasks
- Liaising with management and ensuring information and tasks are passed to the relevant team member
- Booking and coordinating property viewings, inspections, check-outs and other appointments
- Arranging and coordinating repairs and maintenance between tenants and contractors, including obtaining quotes and following up outstanding works
- Generating reports and maintaining spreadsheets and other business records
- Writing up property inspection and check-out reports from information and photographs provided
- Maintaining accurate and up-to-date property, landlord, tenant and applicant records
- Following up outstanding tasks, enquiries and correspondence
- Providing general administrative support to management and the wider team
Training Outcome
Permanent position upon successful completion of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Desired - GCSE - Maths and English - 4
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Flexible between 9.00am - 5.00pm Monday to Friday
Expected Duration: 1 Year 1 Month
Training Provider: JUNIPER TRAINING LIMITED
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