At a Glance
- Tasks: Lead the D365 CE product vision and manage the client/worker portal backlog.
- Company: Join Workwell Global, a leader in simplifying global hiring.
- Benefits: Enjoy 25 days leave, health benefits, and a supportive work culture.
- Other info: Remote role with monthly office visits; great career growth opportunities.
- Why this job: Shape the future of global hiring with innovative tech solutions.
- Qualifications: 10+ years in Business Analysis/Product Ownership, especially with D365 CE.
The predicted salary is between 70000 - 85000 £ per year.
Workwell Global (WWG) makes global hiring easy for employers, handling the tricky aspects of employment including compliance, payroll, and onboarding so clients can focus on growing their business.
To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal.
This is a hybrid Product Owner / Lead Business Analyst role, suited to someone who has grown through business analysis into product ownership and still enjoys being close to the detail.
The role requires someone who can understand complex operational processes, translate them into clear requirements, own the backlog and roadmap, and make pragmatic decisions that balance business value, user experience and delivery reality.
Reporting to the Group Product Owner and working alongside the Delivery Manager, you will define the D365 CE and custom build client/worker facing portal’s product vision and be accountable for delivery quality from discovery through to go-live and hypercare.
- What You’ll Be Doing
- Own and manage the D365 CE and custom build client/worker facing portal’s product backlog, ensuring all items are clearly defined, estimated, and prioritised in line with business value and strategic OKRs, maintaining a continuously groomed pipeline across all CRM workstreams.
- Own the requirements and product roadmap for D365 CRM and the standalone worker and client portal, ensuring it evolves in step with D365 CE and delivers a coherent, joined‑up experience for workers and clients across both platforms.
- In conjunction with the D365 Architecture lead, define and communicate a rolling D365 CE product roadmap for Workwell Global to senior stakeholders, translating organisational objectives into phased, deliverable increments with clear dependencies and success criteria.
- Partner closely with WWG's Senior Leadership Team to understand the strategic direction of the business and how they want operational processes to evolve to drive efficiency, translating that direction into the D365 CE product vision, roadmap, and priorities.
- Develop a deep enough understanding of WWG's business operations to make product and functional design decisions on behalf of the business — operating with the confidence of senior leadership, using strong business understanding and judgement to represent operational priorities and make well‑reasoned product recommendations.
Make prioritisation decisions and scope trade‑off calls, balancing short‑term business need with long‑term platform sustainability, communicating the rationale clearly to stakeholders and the delivery team.
- Lead end‑to‑end detailed requirements elicitation through stakeholder interviews, workshops, and process observation.
- Produce high‑quality detailed BA artefacts including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), detailed process maps and data dictionaries to a standard that development and test teams can act on directly.
- Author Epics, Features, and User Stories with clear, unambiguous, and testable acceptance criteria, maintaining full traceability from business objective through to delivered functionality.
- Conduct gap analysis between current‑state systems and the D365 CE target state, providing clearly reasoned options appraisals and recommendations aligned to Microsoft best practice and the agreed target operating model.
- Own UAT from a Product Owner and BA perspective: define test scripts grounded in acceptance criteria, validate delivered functionality against requirements with business testers, triage defects against those criteria, and provide acceptance and sign‑off on completed Features and User Stories.
- Act as a business product expert on D365 CE out‑of‑the‑box capabilities, informing requirements, prioritisation working alongside the solution architect and delivery team.
- Collaborate with solution architects and developers to provide clear requirements, review their functional and technical designs, and confirm the solution meets business needs.
- Define integration and data‑flow requirements between D365 CE and adjacent systems for the integration and data architecture teams to design and build.
- Support data migration planning and validation alongside the Delivery Manager, working with data architects to define migration rules, cleansing strategies, and cutover acceptance criteria for all CRM workstreams.
- Be the primary point of contact for all D365 CE and Portal product and requirements matters with internal stakeholders.
- Facilitate structured discovery workshops, design sessions, and sign‑off meetings, producing clear, audience‑appropriate communications from executive summaries to detailed technical specifications.
- Support the Delivery Manager in change management activities including end‑user training design, communications planning, and adoption measurement post go‑live.
- Mentor and coach junior Business Analysts, providing guidance on D365 CE best practice, tooling, and professional development.
- We’d Love To Hear From Someone That
- Minimum 10 years’ experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations.
- Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication, and sprint governance.
- Experience across full‑lifecycle D365 CE implementations from discovery through to go‑live and hypercare, with demonstrable ownership of requirements and UAT.
- Experience owning or shaping a customer/user‑facing digital portal, ideally integrated with D365 CRM, with a focus on delivering a joined‑up, intuitive user experience.
- Expert‑level requirements elicitation and documentation skills: user stories, use cases, BRDs, FRDs, and data dictionaries written to a standard that development and test teams can act on without further clarification.
- Strong process modelling skills; able to produce swimlane diagrams, data flow diagrams, and detailed process maps at a level of depth sufficient for technical delivery.
- Expert‑level knowledge in the nuances of SDLC between D365 and a custom software portal.
- Strong working knowledge of D365 CE capabilities, configuration concepts, data model, security model, entities, business rules, views and forms, sufficient to shape requirements, challenge designs and make informed product decisions.
This is not a hands‑on configuration role. [AD9] Strong Agile delivery knowledge: backlog management, sprint ceremonies, and release governance.
- Experience with Azure Dev Ops for backlog management, sprint tracking, requirements traceability, and defect logging.
- Confident communicator at all levels from developer to C‑suite with the ability to adapt style and depth to audience and facilitate structured workshops that drive mixed groups to clearly documented decisions.
- Commercially astute, analytically rigorous, and comfortable operating in complex, fast‑paced environments where priorities shift and ambiguity is the norm.
- Domain Knowledge
- Familiarity with the Power Platform (Power Apps, Power Automate, Power BI, Dataverse) within a D365 CE programme context, including awareness of the Power Platform Centre of Excellence (Co E) governance model.
- Awareness of common D365 CE integration and migration approaches (e. g. REST APIs, Azure Service Bus, and tooling such as Kingsway Soft or Azure Data Factory).
- Awareness of Microsoft D365 CE release cycles, the make/buy decision framework, and how to evaluate ISV solutions against native platform capabilities.
- Enough understanding of data modelling and Dataverse concepts to review the solution architect's and developers' designs, ask the right questions, and flag gaps or risks — without designing or building them yourself.
Desirable
- Microsoft certification demonstrating D365 CE platform knowledge — e. g.
PL‑900 (Power Platform Fundamentals), or a functional certification such as MB‑210 (Sales) or MB‑230 (Customer Service) as a bonus, valued as evidence of platform understanding rather than to act as the functional consultant.
- SAFe POPM (Product Owner / Product Manager) or Professional Scrum Product Owner (PSPO) certification or similar.
- IIBA CBAP, BCS Business Analysis Practitioner, or equivalent professional BA qualification or similar.
- Experience with Omnichannel for Customer Service (OC4CS) including voice, chat, and Microsoft Teams channels.
- Knowledge of the business domain WWG operates in (global employment and Employer of Record (EOR) services, payroll, onboarding, and employment compliance) or comparable experience in a regulated, people‑ and process‑intensive industry, with an understanding of the operational processes these businesses depend on.
- What You’ll Be Part Of
This is a senior, high‑impact role at the heart of a strategically important transformation programme within a business on a mission to make global hiring easy, handling the complexity of compliance, payroll, and onboarding so that employers everywhere can focus on growing.
You will have real accountability shaping what gets built, how it gets delivered, and how well it serves the business and its clients.
Working alongside talented engineers, architects, and business stakeholders, you will build deep expertise across the Microsoft D365 CE platform and play a visible role in a programme that directly underpins WWG's growth and the experience of the workers and clients it supports.
What Does Success Look Like?
This role will be central to improving how WWG scales operationally, manages client and worker interactions, creates visibility across teams, and delivers a more consistent service experience globally.
Success in the first 12 months will mean WWG has a clearly owned D365 CE and portal roadmap, well‑governed backlog, documented business processes, improved delivery quality, stronger adoption, and a platform that supports scale, service consistency and better client and worker experience.
What’s next?
Our recruitment team will be in touch for an initial screening call if your application is shortlisted.
Please note that due to high application volumes, we may not be able to respond to every applicant individually.
- What We Can Offer You
- 25 days annual leave (increasing with service) + bank holidays
- Pension
- Health Assured
- Life Assurance
- Cycle to Work Scheme
- Awards
- Long Service Recognition
- Spectrum Life
- Annual Pay Review
- Employee Referral
- *This role is homebased with travel into our London office once a month
Territory: EMEA Location : United Kingdom Salary : £70,000 - £85,000 Workplace : Remote Experience : Mid Hours : Mon – Fri 9:00 – 17:30
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Owner – D365 CE and Custom Portal
✨Join Product Management Meetups
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If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Clever Accounts Ltd through your school's career services!
We think you need these skills to ace Senior Product Owner – D365 CE and Custom Portal
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Owner – D365 CE and Custom Portal, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Owner – D365 CE and Custom Portal position at Clever Accounts Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Clever Accounts Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
