Post: Enquiry Desk Officer
Salary: Sc 4 - £27,204 - £29,859 (pro rata) (plus 7.5% Irregular Working Allowance and 143 hours Weekend Work Enhancement – approximately £3070)
Hours: 19.25 hours per week
Contract Type: Permanent
Location: Kirkleatham (please note that the training for this role will take place at Middlesbrough Police Station).
Applications are invited for the post of Enquiry Desk Officer. This role could be right for you if you are experienced and confident in dealing with members of the public, have excellent interpersonal and communication skills and enjoy working in an environment which can be varied and demanding.
As an Enquiry Desk Officer you will provide initial contact and support for visitors to police stations and Police Officers working within these stations across the Cleveland Police force area. You will have the important role of supporting the Operational Support service in delivering a customer focused response to enquiries across a range of access channels.
We are seeking candidates who have excellent customer service skills. There will be occasions where you will need to deal with conflict and conflict resolution so you must have experience in these areas. We are looking for individuals who are flexible in their approach to work, with the ability to work as part of a team but also be able to work upon own initiative.
Interviews are scheduled to take place on 24th November 2026.
Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.
Regardless of the applicant, this role is on current Cleveland Police Terms and Conditions as per Police Staff Council.
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Enquiry Desk Officer (Ref 26-093) employer: Cleveland Police
Cleveland Police is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Wellbeing Occupational Health Nurse Advisor in the picturesque Saltburn-by-the-Sea, you will enjoy flexible hours, a collaborative team environment, and opportunities to make a meaningful impact on staff health and wellbeing across the force area.
