At a Glance
- Tasks: Provide exceptional customer service and assist patients and visitors at Avon Hospital.
- Company: Cleveland Clinic Health System, a leader in world-class healthcare.
- Benefits: Flexible shifts, career growth opportunities, and a supportive work environment.
- Other info: Join a Magnet Hospital with a commitment to excellence and innovation.
- Why this job: Make a real difference in patient experiences while gaining valuable healthcare insights.
- Qualifications: High school diploma, customer service experience, and excellent communication skills.
The predicted salary is between 20250 - 24750 £ per year.
At Cleveland Clinic Health System, we believe in a better future for healthcare. Each of us is responsible for honouring our commitment to excellence, pushing the boundaries and transforming the patient experience every day. We all have the power to help, heal and change lives — beginning with our own.
Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honour an organisation can receive for professional nursing practice.
As a Patient Guest Services Assistant, you will provide customer service by:
- Providing directions to patient rooms or other areas of the hospital.
- Serving as a local resource for visitors.
- Ensuring a safe environment for patients, guests and caregivers.
This role is an excellent entry point into the Cleveland Clinic and the many opportunities available within the organisation such as Health Unit Coordinators, Medical Staff Office and the Graduate Medical Education programme. A caregiver in this role works PRN (as needed) variable shifts.
A caregiver who excels in this role will:
- Ensure that patients, family members and visitors have peace of mind by utilising the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
- Greet, welcome and assist patients, guests and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
- Access patient information to confirm appointment times, appointment locations and room numbers.
- Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
- Collaborate with leaders across the health system to design and implement improvement programmes to enhance the overall patient experience.
- Correct and/or report safety, maintenance, and cleaning needs.
- Respond to Code Blue and Code Red emergencies with appropriate equipment.
- Coordinate patient needs with other departments.
Minimum qualifications for the ideal future caregiver include:
- High school diploma or GED.
- Basic computer skills: Epic, Outlook, and other internal systems.
- Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.
- Two years’ experience in a customer service role with at least one year of providing face-to-face customer service.
Preferred qualifications for the ideal future caregiver include:
- Associate’s degree.
Physical Requirements:
- Manual dexterity to operate office equipment.
- Requires frequent data entry, standing, walking, and sitting.
- Normal or corrected vision, hearing, speech.
- Excellent hand/eye coordination.
- Lift up to 25 pounds.
- Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Personal Protective Equipment: Follows Standard precautions using personal protective equipment.
The policy of Cleveland Clinic Health System and its system hospitals is to provide equal opportunity to all of our caregivers and applicants for employment in our drug-free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention programme. You will be required to comply with this programme, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to colour, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Red Coat - Patient Guest Services Assistant in Stratford-upon-Avon employer: Cleveland Clinic
Cleveland Clinic London is an exceptional employer, offering a dynamic and supportive work environment where caregivers are encouraged to develop their expertise in a state-of-the-art facility. With a strong commitment to professional growth, competitive benefits, and a focus on employee well-being, we provide a unique opportunity for meaningful and rewarding careers in healthcare. Join us in delivering world-class care while enjoying a culture that values innovation, collaboration, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Red Coat - Patient Guest Services Assistant in Stratford-upon-Avon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cleveland Clinic and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cleveland Clinic and let us see your personality shine through!
We think you need these skills to ace Red Coat - Patient Guest Services Assistant in Stratford-upon-Avon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cleveland Clinic.
Get Familiar with Our Brand:Before applying, take some time to learn about Cleveland Clinic and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cleveland Clinic
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cleveland Clinic.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cleveland Clinic will surely appreciate.
