At a Glance
- Tasks: Monitor security systems and coordinate emergency responses in a dynamic healthcare environment.
- Company: Cleveland Clinic London, a leading provider of specialised medical care.
- Benefits: Competitive salary, generous leave, private medical insurance, and wellness support.
- Other info: Exciting opportunities for career development in a supportive and inclusive workplace.
- Why this job: Join a mission-driven team dedicated to world-class healthcare and professional growth.
- Qualifications: SIA CCTV license, control room experience, and strong emergency response skills.
The predicted salary is between 33700 - 35500 £ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: Starting salary is £33,700. Increasing to £35,500 once successful completion of probation
- Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days (7am to 7pm), x2 Nights (7pm - 7am), x4 Days Off. Overtime available. Operate 24/7/365
- Location: 33 Grosvenor Place, London, SW1X 7HY
- Contract: Permanent
Cleveland Clinic London are looking to recruit a Control Room Operator to join our Protective Services Department. The control room operator will also assist in coordinating CCL's response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams. The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They act as a resource for the team members working on shifts.
What will your duties include?
- Process incoming and outgoing communications in the Security Operations Center
- Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
- Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
- Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
- Lead projects associated with the strategic initiatives
- Develop and prepare presentations to various audiences
- Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements
What we need from you?
- Valid SIA Public Space Surveillance (CCTV) license (Essential)
- Security NVQ's (Essential)
- Control Room experience (Essential)
- Military or Police experience (Preferable)
- Valid SIA Door Supervisor (Preferable)
- Up to date Security experience within a corporate or healthcare background (Highly Preferable)
- Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for large organizations, preferably in a major city (Essential)
- Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
- Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
- Demonstrable experience in a demanding security operations environment (Essential)
What can we offer you?
- 210 hours annual leave plus Bank Holidays
- Double-matched salary exchange pension - contribute 5% and we'll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check: This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Security CCTV Operator employer: Cleveland Clinic
Cleveland Clinic London is an exceptional employer, offering a dynamic and supportive work environment where caregivers are encouraged to develop their expertise in a state-of-the-art facility. With a strong commitment to professional growth, competitive benefits, and a focus on employee well-being, we provide a unique opportunity for meaningful and rewarding careers in healthcare. Join us in delivering world-class care while enjoying a culture that values innovation, collaboration, and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Security CCTV Operator
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security CCTV Operator. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Cleveland Clinic. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security CCTV Operator candidates.
✨Directly Apply to Cleveland Clinic
Don’t forget to apply for the Security CCTV Operator role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Cleveland Clinic.
We think you need these skills to ace Security CCTV Operator
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Cleveland Clinic. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Cleveland Clinic.
How to prepare for a job interview at Cleveland Clinic
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Cleveland Clinic.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Cleveland Clinic.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Cleveland Clinic.
