Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support to healthcare consultants and enhance patient experiences.
- Company: Join Cleveland Clinic, a global leader in healthcare with a commitment to excellence.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and pension contributions.
- Why this job: Be part of a mission-driven team delivering world-class healthcare and making a real difference.
- Qualifications: Experience in medical administration and familiarity with electronic medical records are essential.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: £28,000 - £30,000 Depending on Experience
- Hours: Monday to Friday, 9am - 5pm
- Location: 40 Grosvenor Place, London, SW1X 7AW (fully on-site to start, moving to hybrid working once fully trained)
- Contract: Full-time, Permanent
What are we looking for?
Cleveland Clinic is a consultant-led global healthcare organisation that attracts the best clinicians in their respective fields. Everything we do is supported with research, medical education, technology and leadership at all levels. Cleveland Clinic London will provide comprehensive medical and surgical services, with a special focus on Heart, Vascular & Thoracic, Digestive Disease, Neurosciences, and Orthopaedics, as well as other clinical areas.
You will provide secretarial and administrative support of the highest quality to consultants, performing a variety of duties to support assigned consultants such as handling telephone calls, liaising with patients, scheduling and dealing with all related correspondence. The role will also require effective and sensitive communication with patients to provide a world class service and patient experience.
What will your duties include?
- Administration support for the Medical Secretary team with their duties
- Liaising between Contact Centre and Medical Secretary team to support with administration alignment and communications between the two teams
- Supporting Medical Secretaries with transferring the practice of new Physicians joining Cleveland Clinic London – patient records, practice records.
- Serve as an administrative point of contact and act as a liaison between the patient and consultant.
- Supports the consultant and patient with queries relating to the patient treatment pathway
- Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
- Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manages and edits consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others
- Correspond with patients via telephone, e-mail and letter
- Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.)
- Communicate effectively with other relevant hospital departments, professionals, etc to facilitate the patient journey
- Arrange and schedule meetings as required
- Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information
- Other duties as assigned
What we need from you?
- Medical administration experience (essential)
- Experience working in a healthcare setting (essential)
- Experience of using Electronic Medical Records Systems (essential)
- Experience of private practice management software (desirable)
What we can offer you?
We are offering an array of benefits to complement working for a not-for-profit market leader, some of our benefits include:
- 187.5 hours Annual leave plus 8 days Bank holiday a year
- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
- Private Medical Insurance and Private Dental Insurance
- Life Assurance
- Employee Assistance Programme
- Seasonal Ticket Loans
- Child Care Vouchers
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
Let's deliver World Class care together
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Patient Coordinator in London employer: Cleveland Clinic
Contact Detail:
Cleveland Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator in London
✨Tip Number 1
Get to know the company! Research Cleveland Clinic's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Coordinator role. Highlight your medical administration experience and any relevant skills that align with what we’re looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since effective communication is key in this role, give examples of how you've successfully liaised with patients or colleagues in the past. We want to see that you can handle sensitive situations with care and professionalism.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Cleveland Clinic
✨Know Your Stuff
Make sure you understand the role of a Patient Coordinator inside out. Familiarise yourself with the specific duties mentioned in the job description, like liaising with patients and managing consultant schedules. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your medical administration experience and any relevant work in healthcare settings. Think of specific examples where you've successfully handled patient queries or managed multiple tasks simultaneously. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Effective Communication
Since the role involves sensitive communication with patients, practice how you would convey important information clearly and empathetically. You might even want to role-play common scenarios with a friend to get comfortable with the language and tone you'll need during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they measure success in the role. This shows that you're not just interested in the job, but also in how you can contribute to their mission of providing world-class healthcare.
