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- Tasks: Welcome patients and ensure a smooth admission process at Cleveland Clinic London.
- Company: Join Cleveland Clinic, a leading provider of specialised medical care with a commitment to excellence.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a double-matched pension scheme.
- Why this job: Make a real difference in patient experiences while working in a dynamic healthcare environment.
- Qualifications: Experience in healthcare or front desk service, with strong communication and customer service skills.
- Other info: Be part of a diverse team dedicated to world-class patient care and professional growth.
The predicted salary is between 27007 - 28500 ÂŁ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: Starting salary: ÂŁ27,007.50. After probation salary increases to ÂŁ28,500
- Hours: Monday to Friday, shifts between the hours of 6:00am and 6:00pm. Saturday shifts also required on a rotational basis.
- Location: 33 Grosvenor Place, London, SW1X 7HY (on-site only)
- Contract: Full time, permanent
What are we looking for?
You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London. You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments. You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
What will your duties include?
- Meet and greet all day cases, inpatients and visitors to Cleveland Clinic London
- Ensure any outstanding patient demographic and financial information is complete at the point of arrival
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
- Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
- Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
- Cross train across all areas of Patient Access
- Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
- Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
- Other duties as assigned
What we need from you?
- Relevant experience in a healthcare related setting and/or professional front desk service environment (essential)
- Experience of patient bookings via hospital computer software (preferred)
- Computer proficiency in Microsoft Office, Excel, Word etc (essential)
- Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
- Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
- Ability to work effectively in both a team environment and independently (essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Patient Access Officer Admissions in London employer: Cleveland Clinic
Contact Detail:
Cleveland Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer Admissions in London
✨Tip Number 1
Get to know the company! Research Cleveland Clinic London and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their world-class healthcare team.
✨Tip Number 2
Practice your communication skills! As a Patient Access Officer, you'll be interacting with patients and insurance companies. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend healthcare events. Building relationships can give you insider knowledge about the role and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Cleveland Clinic London team. Don’t wait too long; positions can close quickly!
We think you need these skills to ace Patient Access Officer Admissions in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in healthcare and customer service. We want to see how your skills align with our mission of delivering world-class care!
Show Off Your Communication Skills: As a Patient Access Officer, you'll be the first point of contact for patients. Use your application to demonstrate your outstanding communication abilities and how you can create a warm welcome for everyone who walks through our doors.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications shine without unnecessary fluff. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands quickly. Plus, it shows us you're keen on joining our team at Cleveland Clinic London!
How to prepare for a job interview at Cleveland Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Access Officer Admissions role. Familiarise yourself with the job description and think about how your experience aligns with the responsibilities listed. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional patient experiences, be prepared to discuss specific examples of how you've provided outstanding customer service in the past. Think of situations where you went above and beyond for a patient or client, and be ready to share those stories during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions to ask your interviewers about the team, the hospital's culture, and opportunities for professional development. This not only shows your interest but also helps you determine if this is the right place for you.
✨Practice Your Communication Skills
As an excellent communicator, you'll need to convey information clearly and effectively. Practice articulating your thoughts on common interview questions, and consider doing a mock interview with a friend or family member. This will help you feel more comfortable and confident when it’s your turn to shine.
