At a Glance
- Tasks: Manage the CAFM system and ensure efficient facilities operations.
- Company: Cleveland Clinic London, a leader in healthcare innovation.
- Benefits: 25 days leave, private medical insurance, and pension contributions.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Join a mission-driven team dedicated to world-class healthcare.
- Qualifications: Experience with CAFM systems and asset management is essential.
The predicted salary is between 30000 - 31000 € per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: £30-31k, Depending on Experience
- Hours: Monday to Friday, 8am to 4pm
- Location: 33 Grosvenor Place, London, SW1X 7HY (full-time in office)
- Contract: Permanent
Cleveland Clinic London are looking to recruit a Computer Aided Facilities Management (CAFM) planner to join our Estates Team. You will manage the CAFM system, providing a comprehensive support service in terms of ensuring all reactive calls are logged daily and the list of assets for the Cleveland Clinic London Estate are updated on the CAFM system, scheduling Planned Preventative Maintenance (PPM) in line with Service Level Agreements (SLA) and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Also, the issue of performance reports, which include but will not be limited to, jobs completed in time, outstanding and overdue. This is a key role interfacing directly with senior managers and caregivers requiring considerable use of judgement, discretion, tact and diplomacy.
What will your duties include?
- Management of the CAFM system and reporting
- Ensure tasks are completed in line with the PPM planner & SLA's/KPI's
- Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Updating asset history with works record sheets
- Uploading and amending asset information as held in the helpdesk and CAFM system
- Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation in line with industry standards
- Good sound knowledge and experience in Software or Firmware development and manipulation
- Management of central Estates mailing inbox with ownership of local and wide Estates communication updates
- Maintaining up to date reporting on engineer performance and workflow from data pulled from the CAFM system to a high standard
- Work closely with the Engineering Supervisor, monitoring incoming jobs and completion ensuring service excellence in line with Cleveland Clinic London values
- Proven experience within a similar role, working with an extremely busy team and with very high standards
- Assist Managers with any other tasks/ responsibilities that enhance the service offering of the Estates department across the hospital
- Answer calls and emails in a professional and timely manner
- Ensuring customer focus within all areas of the operational activities and that effective relationships are maintained with caregivers
- Guaranteeing use of preferred suppliers is maximised and best practice ‘better buying’ is in place
- Maintaining site records within the Estates relevant folders and platforms for audit purposes
What we need from you?
- Understanding of CAFM and Asset Management (essential)
- Experience within the healthcare sector managing a multi-site estates portfolio (preferred)
- Must have experience on CAFM system or equivalent (essential)
What we can offer you?
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity. CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Facilities Planner in London employer: Cleveland Clinic
Cleveland Clinic London is an exceptional employer, dedicated to fostering a supportive and innovative work environment where caregivers can thrive. With a commitment to professional development, generous benefits including a double-matched pension scheme, private medical insurance, and a focus on employee wellbeing, we ensure that our team members are well-equipped to deliver world-class healthcare. Located in the heart of London, our state-of-the-art facility offers unique opportunities for growth and collaboration across multiple specialties, making it an ideal place for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Planner in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Cleveland Clinic London. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Cleveland Clinic London is all about world-class care and teamwork, so think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your experience with CAFM systems and how you can contribute to the Estates Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cleveland Clinic London team.
We think you need these skills to ace Facilities Planner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Planner role. Highlight your experience with CAFM systems and any relevant skills that match the job description. We want to see how you can bring value to our Estates Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about healthcare and how your background makes you a perfect fit for Cleveland Clinic London. Let us know what excites you about this opportunity!
Showcase Your Experience:When detailing your work history, focus on your experience in managing multi-site estates portfolios and your understanding of asset management. We love seeing concrete examples of how you've excelled in similar roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at Cleveland Clinic London!
How to prepare for a job interview at Cleveland Clinic
✨Know Your CAFM Inside Out
Make sure you have a solid understanding of Computer Aided Facilities Management (CAFM) systems. Brush up on how they work, the key features, and any specific software mentioned in the job description. Being able to discuss your experience with CAFM will show that you're ready to hit the ground running.
✨Demonstrate Your Customer Focus
Since this role involves maintaining effective relationships with caregivers, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you went above and beyond to ensure satisfaction, as this will highlight your commitment to service excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Prepare scenarios where you had to manage multiple tasks or resolve conflicts, especially in a busy team environment. This will help you showcase your judgement and discretion.
✨Show Enthusiasm for Professional Development
Cleveland Clinic London values growth and development, so express your eagerness to learn and improve. Share any relevant training or certifications you've pursued, and discuss how you plan to continue developing your skills in facilities management and healthcare.
