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- Tasks: Monitor security systems and coordinate emergency responses in a dynamic healthcare environment.
- Company: Cleveland Clinic London is a leading provider of specialised medical care, committed to world-class healthcare.
- Benefits: Enjoy 210 hours annual leave, private medical insurance, and a double-matched pension scheme.
- Why this job: Join a supportive team in a cutting-edge facility focused on professional growth and patient care.
- Qualifications: Must have a valid SIA CCTV license and experience in security operations or emergency response.
- Other info: This role offers opportunities for overtime and early access to wages when needed.
The predicted salary is between 24000 - 32000 £ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: £29,000 + Very generous OT rates
- Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available.
- Operate 24/7/365
- Location: 33 Grosvenor Place, London, SW1X 7HY
- Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Control Room Operator to join our Protective Services Department. The control room operator will also assist in coordinating CCL’s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams. The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They act as a resource for the team members working on shifts.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
- Process incoming and outgoing communications in the Security Operations Center
- Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
- Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
- Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
- Lead projects associated with the strategic initiatives
- Develop and prepare presentations to various audiences
- Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements
What we need from you?
- Valid SIA Public Space Surveillance (CCTV) license (Essential)
- Security NVQ’s (Essential)
- Control Room experience (Essential)
- Military or Police experience (Preferable)
- Up to date Security experience within a corporate or healthcare background (Highly Preferable)
- Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for large organizations, preferably in a major city (Essential)
- Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
- Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
- Demonstrable experience in a demanding security operations environment (Essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
- 210 hours annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!” As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
Security CCTV Operator employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
recruitment@ccf.org
StudySmarter Expert Advice 🤫
We think this is how you could land Security CCTV Operator
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and emergency management systems. Being knowledgeable about the tools you'll be using can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in a control room environment, especially in healthcare or corporate settings. This will demonstrate your ability to handle the specific demands of the role.
✨Tip Number 3
Prepare for situational questions during the interview that assess your response to emergencies. Think of examples from your past experiences where you successfully managed a crisis.
✨Tip Number 4
Network with professionals in the security field, particularly those with experience in healthcare. They can provide insights and potentially refer you to opportunities within Cleveland Clinic London.
We think you need these skills to ace Security CCTV Operator
Some tips for your application 🫡
Highlight Relevant Experience: When applying for the Security CCTV Operator role, make sure to emphasise your control room experience and any relevant qualifications, such as your SIA Public Space Surveillance (CCTV) license. Tailor your CV to showcase your operational experience in emergency situations.
Use Specific Examples: In your application, provide specific examples of how you've responded to emergencies or incidents in previous roles. This will demonstrate your ability to handle high-pressure situations effectively, which is crucial for this position.
Showcase Technical Skills: Mention your familiarity with security technologies and systems, such as PSIM, fire panels, and access control. Highlight any experience you have with monitoring equipment and how it relates to ensuring a safe environment.
Express Commitment to Professional Development: Cleveland Clinic London values professional growth. In your cover letter, express your enthusiasm for continuous learning and development within the healthcare sector, aligning with their mission of 'Caring for life, researching for health, and educating those who serve.'
How to prepare for a job interview at Cleveland Clinic London
✨Know Your Equipment
Familiarise yourself with the latest CCTV technology and security systems. Be prepared to discuss how you have used similar equipment in past roles, as this will demonstrate your technical competence.
✨Showcase Emergency Response Skills
Prepare examples of how you've effectively responded to emergencies in previous positions. Highlight your ability to remain calm under pressure and lead teams during critical situations.
✨Understand Regulatory Requirements
Research the legal and regulatory requirements relevant to the role, such as CQC and SIA licensing. Being knowledgeable about these can set you apart and show your commitment to compliance.
✨Emphasise Team Collaboration
Cleveland Clinic values teamwork, so be ready to discuss how you've collaborated with others in high-stress environments. Share specific instances where your communication skills helped ensure safety and security.
