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- Tasks: Monitor security systems and coordinate emergency responses in a dynamic healthcare environment.
- Company: Cleveland Clinic London, a leader in specialised medical care.
- Benefits: Generous salary, extensive leave, private medical insurance, and career development opportunities.
- Why this job: Join a mission-driven team dedicated to world-class healthcare and personal growth.
- Qualifications: SIA CCTV license, control room experience, and strong emergency response skills.
- Other info: Inclusive workplace with a focus on caregiver well-being and professional development.
The predicted salary is between 29000 - 29000 £ per year.
Overview
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days (7am to 7pm), x2 Nights (7pm – 7am) , x4 Days Off. Overtime available. Operate 24/7/365
Location: 33 Grosvenor Place, London, SW1X 7HY
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Control Room Operator to join our Protective Services Department.
The control room operator will also assist in coordinating CCL’s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams.
The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty. They acts as a resource for the team members working on shifts.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
- Process incoming and outgoing communications in the Security Operations Center
- Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
- Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
- Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
- Lead projects associated with the strategic initiatives
- Develop and prepare presentations to various audiences
- Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements
What we need from you?
- Valid SIA Public Space Surveillance (CCTV) license (Essential)
- Security NVQ’s (Essential)
- Control Room experience (Essential)
- Military or Police experience (Preferable)
- Up to date Security experience within a corporate or healthcare background (Highly Preferable)
- Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organizations, preferably in a major city (Essential)
- Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
- Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
- Demonstrable experience in a demanding security operations environment (Essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers – alongside a range of benefits, including:
- 210 hours annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access – get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Compliance
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
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Security CCTV Operator employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security CCTV Operator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cleveland Clinic London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security operations. Think about scenarios where you've had to respond to emergencies and how you handled them. We want to see your experience shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the latest security technologies and be ready to discuss how you've used them in past roles. This will demonstrate that you're up to date and ready for the high-acuity environment at Cleveland Clinic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cleveland Clinic London.
We think you need these skills to ace Security CCTV Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Security CCTV Operator role. Highlight your relevant experience, especially in control room operations and emergency response. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Cleveland Clinic London. Share specific examples of your past experiences that relate to the job description.
Showcase Your Qualifications: Don’t forget to mention your valid SIA Public Space Surveillance (CCTV) license and any relevant security NVQs. We’re keen on seeing how your qualifications align with our needs, so make them stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cleveland Clinic London
✨Know Your Tech
Familiarise yourself with the latest security technology and systems mentioned in the job description. Be ready to discuss your experience with CCTV, access control, and emergency management systems, as this will show you’re well-prepared for the role.
✨Demonstrate Emergency Preparedness
Prepare examples of how you've handled emergency situations in the past. Highlight your ability to take operational control and guide teams during incidents, as this is crucial for a Control Room Operator.
✨Showcase Your Communication Skills
Since you'll be processing communications in a busy environment, practice articulating your thoughts clearly. Be prepared to explain how you would relay critical information to responders effectively.
✨Align with Their Values
Research Cleveland Clinic's mission and values. During the interview, express how your personal values align with their commitment to patient care and professional development, which will demonstrate your genuine interest in the organisation.
