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- Tasks: Welcome patients and manage their appointments at Cleveland Clinic London.
- Company: Cleveland Clinic is a leading global healthcare provider, dedicated to patient care and innovation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a double-matched pension scheme.
- Why this job: Join a dynamic team in a state-of-the-art facility focused on professional growth and patient care.
- Qualifications: Customer service experience and proficiency in Microsoft Office are preferred.
- Other info: This role offers opportunities for cross-training in various patient access functions.
The predicted salary is between 22000 - 28000 £ per year.
Join to apply for the Patient Access Officer – Registration role at Cleveland Clinic London
Join to apply for the Patient Access Officer – Registration role at Cleveland Clinic London
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Salary: £26,000, rising to £27,500 after probation
Hours: Rota between the hours of 7:30am – 8:00pm Monday to Friday, and 7:30am – 2:00pm Saturdays
Location: 24 Portland Place, London, W1B 1LU (full-time in the office)
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Registration Officer to join the Patient Access Team. You will be supported by the Registration/Admissions Supervisor. This is a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
- Meet and greet all outpatients and visitors to Cleveland Clinic London
- Facilitate all in-person same day and future appointment requests and referrals
- Ensure any outstanding patient demographic and financial information is complete at the point of check-in
- Assist with patient check-in where this is required
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London’s integrated payment systems
- Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
- Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
- Crosstrain across all areas of Patient Access
- Other duties as assigned
The Patient Access Department works as one team and as part of your role you may be asked to work across a wide range of functions both patient facing and non-patient facing, including:
– Contact Centre
– Cashiering
Working as a Patient Access Officer, you will be trained to support these areas and as part of a multi-skilled team will provide appropriate support as required by the needs of the business.
What we need from you?
- Relevant experience in a patient facing environment preferred
- Experience of patient bookings via hospital computer software preferred
- Computer proficiency in Microsoft Office, Excel, Word etc
- Outstanding customer service, communication, confidentiality and interpersonal skills
- Proven ability to step outside comfort level, adapt to new challenges and assist the team
- Ability to work effectively in both a team environment and independently
What we can offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers – alongside a range of benefits, including:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access – get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative, Customer Service, and Health Care Provider
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Industries
Hospitals and Health Care
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Patient Access Officer - Registration employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer - Registration
✨Tip Number 1
Familiarise yourself with Cleveland Clinic London's mission and values. Understanding their commitment to patient care and professional development will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on patient interaction. Consider role-playing scenarios where you greet patients or handle inquiries, which can help you feel more confident in real situations.
✨Tip Number 3
Network with current or former employees of Cleveland Clinic London. They can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. The job description highlights the need for flexibility and collaboration, so think of examples from your past experiences that demonstrate these qualities.
We think you need these skills to ace Patient Access Officer - Registration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a patient-facing environment. Emphasise any roles where you provided outstanding customer service or worked with healthcare software.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for healthcare and your commitment to providing excellent patient access services. Mention specific skills that align with the job description, such as communication and interpersonal skills.
Highlight Relevant Skills: In your application, clearly outline your computer proficiency, especially with Microsoft Office and any hospital booking systems you've used. This will show that you're ready to hit the ground running.
Show Enthusiasm for the Role: Express your enthusiasm for working at Cleveland Clinic London and how you align with their mission of delivering world-class healthcare. This can set you apart from other candidates.
How to prepare for a job interview at Cleveland Clinic London
✨Showcase Your Customer Service Skills
As a Patient Access Officer, you'll be the first point of contact for patients. Highlight your previous experience in customer service and how you effectively handle inquiries or complaints. Be ready to share specific examples that demonstrate your ability to provide a warm and welcoming environment.
✨Familiarise Yourself with Healthcare Terminology
Understanding basic healthcare terms and processes can set you apart from other candidates. Brush up on common medical terminology and the patient registration process to show that you're prepared and knowledgeable about the role.
✨Demonstrate Adaptability
This role requires flexibility as you may need to work across various functions. Prepare to discuss times when you've successfully adapted to new challenges or taken on different responsibilities in previous roles. This will show your potential employer that you're a team player who can thrive in a dynamic environment.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your genuine interest in the position and the organisation. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gather important information but also demonstrates your enthusiasm for joining Cleveland Clinic London.
