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- Tasks: Provide bespoke support for VIP patients, ensuring a seamless healthcare journey.
- Company: Cleveland Clinic London, a leader in specialised medical care with a commitment to excellence.
- Benefits: 25 days annual leave, private medical insurance, and a double-matched pension scheme.
- Why this job: Join a team dedicated to world-class healthcare and make a real difference in patients' lives.
- Qualifications: Experience in patient-facing roles and familiarity with electronic medical records are essential.
- Other info: Dynamic work environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: Competitive, Depending on Experience
- Hours: Monday to Saturday, between the hours of 7:30am and 8:00pm - 37.5 hours per week
- Location: Between 33 Grosvenor Place, London, SW1X 7HY and 24 Portland Place, London, W1B 1LU (fully on-site)
- Contract: Full-Time & Permanent
What are we looking for?
The Patient Plus Coordinator reporting to the Patient Plus Lead within Cleveland Clinic London will provide bespoke comprehensive support that caters to specific and unique needs of VIP patients, High Net Worth Individuals, Executive Health, Concierge Members and Referrer Teams. This role ensures a seamless, discreet, and highly personalised patient journey, embodying a culture of service excellence, confidentiality, and compassion at all touchpoints.
What will your duties include?
- Serve as the primary point of contact for Domestic VIP patients, high net worth individuals, Executive Health, Concierge Medicine and key referrers, offering dedicated support and guidance throughout their healthcare journey.
- Ensures that the patients receive a high-quality experience throughout their appointment(s), having access to all hospitality services.
- Facilitates all scheduling requirements to ensure a highly efficient, customer focused booking service.
- Coordinate all aspects of the patient experience, from initial enquiry and appointment scheduling to treatment coordination, medical reports, estimate creation and payment collection.
- Facilitates the access of patients to Cleveland Clinic London through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
- Works through and solves patient issues professionally and in a timely manner. Produces error-free correspondence.
- Registers new patients, and/or verifies and updates patient demographics and payer information.
- Ensures appointments are booked on proper case and add any cases or schemes as necessary.
- Anticipate and fulfil the unique needs and preferences of VIPs and high value clients, providing bespoke services and solutions to ensure satisfaction and well-being.
- Facilitate communication between patients, their families, clinical teams, and external stakeholders, ensuring clarity, discretion, and efficiency at all times.
- Handle sensitive information with utmost confidentiality in compliance with all relevant privacy and healthcare regulations.
- Out Of Hours support may be required.
- Other duties as assigned.
What we need from you?
- Proven experience in a patient-facing or client relationship management role, ideally within a healthcare or luxury service environment (essential).
- Private Healthcare Experience (essential).
- Demonstrable experience working within an Electronic Medical Record System (essential).
- Demonstrable experience providing administrative support (essential).
- Fluency in multiple languages (desirable).
What can we offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we'll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org. Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
Patient Plus Coordinator in London employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Plus Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those connected to Cleveland Clinic. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Cleveland Clinic is all about service excellence and compassion, so think of examples from your past experiences that showcase these qualities. We want to see how you embody our mission!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in patient-facing roles and how you can contribute to a seamless patient journey at Cleveland Clinic.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the minds of the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Plus Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient-facing roles, especially in healthcare or luxury services. We want to see how your skills align with our mission of providing world-class care!
Showcase Your Communication Skills: Since you'll be the primary point of contact for VIP patients, it's crucial to demonstrate your excellent communication abilities. Use clear, professional language in your application to reflect the high standards we uphold at Cleveland Clinic London.
Highlight Relevant Experience: Don’t forget to mention any experience you have with Electronic Medical Record Systems or administrative support. We love seeing candidates who can hit the ground running and contribute to our seamless patient journey!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our amazing team!
How to prepare for a job interview at Cleveland Clinic London
✨Know Your Patient Care
Familiarise yourself with the specific needs of VIP patients and high net worth individuals. Understand the nuances of providing bespoke services in a healthcare setting, as this will show your commitment to delivering exceptional patient experiences.
✨Demonstrate Discretion and Confidentiality
Since the role involves handling sensitive information, be prepared to discuss how you maintain confidentiality in your previous roles. Share examples that highlight your ability to manage private information with care and professionalism.
✨Showcase Your Administrative Skills
Be ready to talk about your experience with Electronic Medical Record Systems and any administrative support you've provided. Highlight specific tools or software you've used to streamline processes, as efficiency is key in this role.
✨Emphasise Communication Skills
Effective communication is crucial for coordinating between patients, families, and clinical teams. Prepare to give examples of how you've successfully facilitated communication in past roles, especially in high-pressure situations.
