Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and ensure a smooth check-in process.
- Company: Cleveland Clinic London, a leader in specialised medical care.
- Benefits: 25 days annual leave, private medical insurance, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: Experience in a patient-facing role and excellent communication skills.
- Other info: Opportunities for professional development and a commitment to diversity.
The predicted salary is between 27007 - 28500 £ per year.
Salary: Starting salary: £27,007.50. After probation salary increases to £28,500
Hours: Monday to Friday, mixture of 7:30am to 3:30am shifts and 12pm to 8pm shifts. Occasional Saturday shifts are also required.
Location: 24 Portland Place, London W1B 1LU (some flexibility required to travel to other sites to cover sickness etc.) Fully on-site.
Contract: Full time, permanent
What are we looking for?
You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London. You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments. You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
What will your duties include?
- Meet and greet all outpatients and visitors to Cleveland Clinic London
- Facilitate all in-person same day and future appointment requests and referrals
- Ensure any outstanding patient demographic and financial information is complete at the point of check-in
- Assist with patient check-in where this is required
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London's integrated payment systems
- Management of cash drawer and compliance with cash reconciliation and other cash management processes and policies
- Provide cost estimates to self-pay patients
- Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
- Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
- Cross train across all areas of Patient Access
- Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge
- Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
- Other duties as assigned
What we need from you?
- Relevant experience in a patient facing environment (essential)
- Experience of patient bookings via hospital computer software (preferred)
- Computer proficiency in Microsoft Office, Excel, Word etc
- Outstanding customer service, communication, confidentiality and interpersonal skills (essential)
- Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential)
- Ability to work effectively in both a team environment and independently (essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we'll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
Patient Access Officer Registration in London employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer Registration in London
✨Tip Number 1
Get to know the company! Research Cleveland Clinic London and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Access Officer, you'll be interacting with patients all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Cleveland Clinic London team. Don’t wait too long; apply as soon as you can!
We think you need these skills to ace Patient Access Officer Registration in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in patient-facing roles. We want to see how your skills align with the responsibilities of a Patient Access Officer.
Show Off Your Communication Skills: Since this role is all about delivering exceptional customer service, don’t forget to showcase your outstanding communication abilities. Use examples from your past experiences to demonstrate how you’ve effectively interacted with patients or customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Cleveland Clinic London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Access Officer Registration role. Familiarise yourself with the key responsibilities, such as patient check-in processes and insurance verification. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional patient experiences, be prepared to share specific examples of how you've provided outstanding customer service in previous roles. Think of situations where you went above and beyond to assist a patient or resolved a challenging issue effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. For instance, you might be asked how you would handle a difficult patient or manage multiple tasks during busy periods. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
