Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, collect information, and ensure a smooth admissions process.
- Company: Cleveland Clinic London, a leader in world-class healthcare.
- Benefits: Starting salary of £27,007.50, increasing after probation, plus professional development.
- Why this job: Join a dynamic team and make a real difference in patient experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: On-site role with opportunities for growth in a high-tech environment.
The predicted salary is between 27007 - 28500 £ per year.
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.
Job Summary
- Salary: Starting salary: £27,007.50. After probation salary increases to £28,500
- Hours: Monday to Friday, shifts between the hours of 6:00am and 6:00pm. Saturday shifts also required on a rotational basis.
- Location: 33 Grosvenor Place, London, SW1X 7HY (on-site only)
- Contract: Full time, permanent
What are we looking for?
You will be supported by the Registration/Admissions Senior, and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London. You will contribute to the delivery of an exceptional patient experience, ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role, as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit, you will be responsible for the accurate collection and verification of all outstanding demographic and financial information, including insurance authorisations and/or payments. You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
- Meet and greet all day cases, inpatients and visitors to Cleveland Clinic London
- Ensure any outstanding patient demographic and financial information is complete at the point of arrival
- Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
- Collect payments as required utilising Cleveland Clinic London’s integrated systems.
Patient Access Officer Admissions in London employer: Cleveland Clinic London
Contact Detail:
Cleveland Clinic London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Officer Admissions in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cleveland Clinic London on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to patient access roles. Think about scenarios where you provided excellent customer service and how you handled challenges in a busy environment.
✨Tip Number 3
Show your passion for healthcare! During interviews, share why you want to work in this field and how you align with Cleveland Clinic's mission. It’s all about demonstrating that you care about providing world-class service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cleveland Clinic London.
We think you need these skills to ace Patient Access Officer Admissions in London
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for providing exceptional patient experiences shine through. We want to see how much you care about making a difference in people's lives!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in patient access or admissions. We love seeing how your skills align with our mission of delivering world-class healthcare.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cleveland Clinic London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Access Officer Admissions role. Familiarise yourself with the responsibilities, such as greeting patients and collecting demographic information. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively interacted with patients or customers in the past. Think about times when you provided exceptional service or resolved issues, as these stories will highlight your suitability for a patient-facing role.
✨Research the Company Culture
Cleveland Clinic London values a warm welcome and world-class healthcare. Research their mission and values, and be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their vision.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the training process, opportunities for professional development, or how success is measured in the position. This demonstrates your interest and helps you assess if the role is right for you.
