Imaging Medical Secretary - 12 month FTC

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare.

Role details:

• Hours: Monday to Friday, between the hours of 8am and 6pm (37.5 hours per week)
• Location: 33 Grosvenor Place, London, SW1X 7HY (hybrid)
• Contract: 12 months Fixed Term Contract

Cleveland Clinic London are looking to recruit an Imaging Medical Secretary to join our Imaging Team. The Medical Secretary will provide secretarial and administrative support of the highest quality to consultants, performing a variety of duties to support assigned consultants such as handling telephone calls, liaising with patients, scheduling and dealing with all related correspondence. The role will also require effective and sensitive communication with patients to provide a world class service and patient experience.

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Serve as an administrative point of contact and act as a liaison between the patient and consultant.
• Support the consultant and patient with queries relating to the patient treatment pathway.
• Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
• Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership; manage and edit consultant schedules, consultant diaries, coordinating patient appointments, and responding to queries from patients, staff, and others.
• Correspond with patients via telephone, e-mail and letter.
• Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, etc.).
• Communicate effectively with other relevant hospital departments, professionals, etc to facilitate the patient journey.
• Arrange and schedule meetings as required.
• Using in-house electronic medical records system (EPIC); navigate the hospital database system to effectively and accurately obtain and review patient information.
• Request and record consultant availability/leave via relevant systematic processes i.e. Absence Request Management System (ARMS) or other systems as required.
• Manage employed consultant expenses via Concur, in relation to travel and Cleveland Clinic London business.
• Maintain patient confidentiality and adhere to data protection principles at all times.
• Work collaboratively within a team and provide coverage to other service lines/consultants as needed in the absence of colleagues within the medical secretariat team.
• Liaise with the Business Operations Team to maintain office supplies and ordering appropriate replacements when required.
• Assist with other duties as required.

What we need from you:

• Relevant experience in a healthcare related setting and/or professional front desk service environment (essential).
• Relevant experience in the imaging, healthcare sector (essential).
• Experience of patient bookings via hospital computer software (essential).
• Computer proficiency in Microsoft Office, Excel, Word etc (essential).
• Outstanding customer service, communication, confidentiality and interpersonal skills (essential).
• Proven ability to step outside comfort level, adapt to new challenges and assist the team (essential).
• Ability to work effectively in both a team environment and independently (essential).

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.