Digital Health Team Lead

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Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive, Depending on Experience

Hours: Monday to Friday, 9am – 5pm. 37.5 hours per week (Hybrid)

Location: 40 Grosvenor Place, London, SW1X 7AW

Contract: Full-Time & Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Digital Health Team Lead to join our Information Technology Team.

The Team Lead (TL) functions as the primary expert for the applications assigned as their area of responsibility. You will report to the Digital Manager for Cleveland Clinic London and will be responsible for the maintenance, production break/fix, change request, project work, testing and change control procedure activities impacting their applications. You will take direction from, and collaborate with, the Digital Manager and Deputy Managers to work on priorities and manage the resolution of escalated issues.

You will serve as the primary support contact for their respective applications as well as serve as a point of contact for various other applications within their assigned team. You will serve as a leader with overall responsibility for software analysis and design, application and system installation and implementation for any new services, modules and optimisation work. Provides best solutions to identified needs, meeting operational and business objectives, technology capabilities, and human resource requirements. Maintains the ongoing service relationships between the IT department and its direct application customers, and is a liaison to other departments and entities. They will work with the Digital Deputy Manager to coordinate all issues that arise for their respective applications and must be very knowledgeable of the organisation\’s policies, procedures, and business operations. Provides after-hours support in an on call capacity.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Partners with subject matter experts and other Electronic Health Record (EHR) Management to ensure build consistency and successful end to end patient centric workflow.
• Participates in IT projects, including planning, obtaining customer input and projecting resource requirements.
• Work with the Deputy Manager to review system requirements with customers and translates requirements into specific functions or deliverables.
• Provides support to team members as well as serving as the initial point of contact for their assigned team.
• Identifies and resolves complex issues. This includes identification of appropriate parties and potential solutions with minimal guidance.
• Works with all clinical, business and technical resources in a positive, supportive and collaborative team manner.
• Work with the Deputy Manager to carry out complex analysis of process workflows, data collection and reporting requirements interpreting into design where necessary.
• Analyses flow chart processes and recommends ways to reduce steps and increase efficiency through use of technology.
• Plans, schedules and manages multiple projects requiring computer resources including project scheduling.
• Assist with planning and completion of projects on time and as designed.
• In conjunction with the Deputy Manager consults directly with clinical and business users, and provides second-tier support to end users to assure reliable and system application availability and performance.
• Maintains awareness of latest developments in key areas of responsibility and brings forward opportunities that might benefit the organization.
• Actively coordinates and participates with future Epic upgrades – coordinating test plans, developing and conducting customer communications and training for assigned team.
• Other duties as assigned.

What we need from you?

• Bachelor\’s degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field.
• Significant experience of working at a senior level in specialist area may offset the degree requirement.
• Currently certified on 1 or more clinical EPIC application(s) within the area of focus of Inpatient, Outpatient/Ambulatory (Essential)
• Maintain certifications and revalidation through annual mandatory new version training (NVT) and Application essentials (AE) exams.
• Previous experience of a lead or supervisory experience with demonstrated experience in information system development (Essential)
• Experience with supporting a major system in a clinical or system analyst capacity (Essential)
• Understanding of Epic modules, ancillary systems, and health system operations (Essential)
• Experience working with in an agile environment (Essential)

What can we offer you?

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access – get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare. With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected – please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check:

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Let’s deliver World Class care together!

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

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