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- Tasks: Assist customers with inquiries, resolve issues, and process orders efficiently.
- Company: Join Cleveland Cable Company, the UK's largest cable supplier with a global presence.
- Benefits: Enjoy excellent pay, full training, and ongoing development in a supportive environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers long-term career growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work Monday to Friday, 08:30 - 17:00, in a friendly and professional atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Due to company growth, we are currently recruiting for a Customer Account Handler to service our customer accounts. We provide full training and ongoing development. Working hours are Monday - Friday 08:30 - 17:00. Excellent rates of pay.
Key Responsibilities:
- Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email.
- Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
- Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
- Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
- Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
- Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Who we are: Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier, and retail e-commerce website. This is a great opportunity for anyone with relevant experience, and we look forward to having a new member join our fantastic organisation that offers long-term career prospects.
Customer Account Handler employer: Cleveland Cable Co Ltd
Contact Detail:
Cleveland Cable Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Handler
✨Tip Number 1
Familiarise yourself with Cleveland Cable Company's products and services. Understanding what they offer will not only help you answer customer inquiries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident in handling inquiries and resolving issues professionally.
✨Tip Number 3
Research common customer service tools and software that may be used in the role. Being familiar with these tools can give you an edge and show that you're proactive about learning how to excel in the position.
✨Tip Number 4
Network with current or former employees of Cleveland Cable Company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Account Handler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Account Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and problem-solving abilities. Use bullet points for clarity and focus on achievements that demonstrate your capability in handling customer accounts.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to the Cleveland Cable Company’s mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Account Handler.
How to prepare for a job interview at Cleveland Cable Co Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Cleveland Cable Company thoroughly. Understand their products, services, and market presence. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Account Handler, you'll need to showcase your ability to assist customers effectively. Prepare examples from your past experiences where you've resolved issues or provided excellent service. This will highlight your suitability for the role.
✨Practice Professional Communication
Since the role requires a friendly and professional communication style, practice how you articulate your thoughts. You might want to conduct mock interviews with friends or family to refine your communication skills and ensure you come across as approachable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of potential customer scenarios you might face and how you would handle them. This preparation will demonstrate your critical thinking and readiness to tackle challenges in the role.
