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For Companies At a Glance
- Tasks: Ensure safety and security for guests and staff while providing excellent service.
- Company: The Clermont Victoria is a luxury 4-star hotel in central London, recently transformed with a £20m investment.
- Benefits: Enjoy discounts on hotel stays, food, and drinks, plus access to wellness programs and financial perks.
- Why this job: Join a dynamic team in a vibrant environment, perfect for those passionate about hospitality and guest experiences.
- Qualifications: Must be detail-oriented, empathetic, and have experience in fast-paced service roles.
- Other info: Opportunities for apprenticeships and qualifications up to a Master's Degree equivalent.
The predicted salary is between 30000 - 42000 £ per year.
The Clermont Victoria is a very popular city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.
The Role
Are you a security professional who can take responsibility for the safety and security of our property, team members, and guests while building valuable stakeholder relationships? Your calm and professional manner will help ensure the very best of guest experiences as you carry out floor walks, investigate, document, and deal with any queries or incidents.
What We Look For
- Passionate about delivering the highest levels of service with a desire to learn, work hard, and progress.
- Comfortable in a front line role facing the public.
- Empathetic and able to build relationships.
- An open personality who is relaxed and natural in their interactions.
- Accurate with good attention to detail.
- Demonstrable desire to pursue a hospitality career.
- Able to work effectively as part of a team.
- Previous experience in a fast-paced service environment.
What’s in It for You?
- Discounted rates on hotel rooms, food, and drink across the Clermont Hotel Group.
- Interest-free season ticket loans (conditions apply).
- Access to a 24/7 Employee Assistance Program.
- Pension and Healthcare Schemes.
- Wagestream - get access to earned salary before payday.
- Generous recommend a friend scheme.
- Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
Safety & Security Team Member employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety & Security Team Member
✨Tip Number 1
Familiarise yourself with the specific safety and security protocols relevant to hotels. Understanding the unique challenges faced in a hospitality environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of The Clermont Victoria or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Showcase your customer service skills during any interactions with the recruitment team. Since this role involves direct public engagement, highlighting your ability to remain calm and professional under pressure will set you apart.
✨Tip Number 4
Research the latest trends in hotel security and safety measures. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to the role and the industry.
We think you need these skills to ace Safety & Security Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Safety & Security Team Member position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in security or hospitality roles. Emphasise any specific skills that relate to safety, security, and customer service, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering high levels of service and your desire to build relationships with guests and team members. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a role in safety and security.
How to prepare for a job interview at Clermont Hotel Group
✨Show Your Passion for Safety
Make sure to express your enthusiasm for safety and security during the interview. Share specific examples of how you've prioritised safety in previous roles, as this will demonstrate your commitment to the role.
✨Demonstrate Empathy and Communication Skills
Since the role involves interacting with guests and team members, highlight your ability to build relationships. Prepare examples of how you've effectively communicated in past situations, especially in a fast-paced environment.
✨Highlight Attention to Detail
The job requires accuracy and attention to detail. Be ready to discuss instances where your keen eye for detail made a difference, whether in documenting incidents or ensuring safety protocols were followed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential security incidents you might face and how you would handle them, showcasing your calm and professional manner.
