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For Companies At a Glance
- Tasks: Safeguard guests and property while ensuring a secure environment.
- Company: The Royal Horseguards, a prestigious 5-star hotel in London.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Why this job: Join a dynamic team and make a real difference in guest safety.
- Qualifications: Passion for hospitality and customer service experience preferred.
- Other info: Inclusive workplace with opportunities for growth and recognition.
The predicted salary is between 11 - 17 £ per hour.
The Royal Horseguards is a beautiful 5‑star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar and terrace area, as well as exceptional banqueting facilities at one of London’s most prestigious conference and banqueting venues, One Whitehall Place.
Contract: Full Time
Payment: Hourly
Salary: £14.00 per hour
What You’ll Be Doing
As a Safety & Security Team Member, you will safeguard our property, team members, and guests. Your responsibilities include conducting regular floor walks, investigating and documenting any incidents or queries, and responding with calm and professional demeanor to ensure the best possible guest experience. Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.
What You’ll Bring
- A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued.
- An ability to connect with people, demonstrating understanding and support in all interactions.
- A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively.
- A keen eye for detail, ensuring that all safety protocols are followed and documented accurately.
- A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment.
- The ability to navigate a fast‑paced service environment, remaining flexible and open to change.
- A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience.
- Previous experience in a customer‑facing role within a fast‑paced service environment is a plus.
What You’ll Get In Return
As well as all the things you’ll expect from us – great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes – we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial well‑being, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Well‑being
You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest‑Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well‑being
On‑Site Mental Health First Aiders. 24/7 Employee Assistance Line – Free, confidential advice. Be Well Platform – Our online fitness and wellness resources. Gym Discounts & Cycle to Work Scheme.
Recognition & Community
‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition. Social & Seasonal Events – Fun, inclusive celebrations. People Council – A platform for every voice. Paid Volunteering Days – Give back to causes close to you.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industries: Hospitality
Location: London, England, United Kingdom
Diversity and Inclusion: At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Safety & Security Team Member employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety & Security Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around The Royal Horseguards and soak in the atmosphere. Familiarising yourself with the surroundings will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your responses! Think about how you would handle various safety and security scenarios. Being able to articulate your thought process during the interview will demonstrate your calm and professional demeanour.
✨Tip Number 3
Connect with the team! If possible, reach out to current employees on social media or networking platforms. This can give you insider tips on the company culture and what they value in a Safety & Security Team Member.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team.
We think you need these skills to ace Safety & Security Team Member
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for hospitality shine through. We want to see how much you care about creating a safe and welcoming environment for our guests.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Mention any experiences where you've had to follow safety protocols or handle incidents, as this is key for the Safety & Security Team Member role.
Keep It Professional: Your written application should reflect your ability to remain composed and professional. Use clear and concise language, and ensure there are no typos or errors – we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Clermont Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research The Royal Horseguards. Familiarise yourself with its history, facilities, and values. This will not only show your genuine interest but also help you connect your skills to their specific needs.
✨Demonstrate Your People Skills
As a Safety & Security Team Member, you'll be interacting with guests and colleagues regularly. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will highlight your ability to remain calm and professional.
✨Showcase Your Attention to Detail
Since the role requires a keen eye for detail, think of instances where your attention to detail made a difference. Whether it was following safety protocols or documenting incidents accurately, share these experiences to illustrate your commitment to maintaining a secure environment.
✨Emphasise Your Flexibility
The hospitality industry can be unpredictable, so it's important to convey your adaptability. Share examples of how you've navigated fast-paced environments and adjusted to changes on the fly. This will demonstrate that you're ready to contribute positively to the team.