At a Glance
- Tasks: Lead the vibrant restaurant, ensuring exceptional guest experiences and team performance.
- Company: Clermont Victoria, a lively destination for food and drinks in London.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and create memorable experiences in a stylish setting.
- Qualifications: Experience in restaurant management and a passion for guest service.
The predicted salary is between 40000 - 50000 £ per year.
At Clermont Victoria, hospitality is all about energy, atmosphere and creating memorable experiences - and at the heart of it all sits The Soak. A vibrant restaurant and bar destination inspired by London living, The Soak brings together great food, exceptional drinks and warm, engaging service in a stylish and social setting. Whether guests are joining us for breakfast meetings, after‑work cocktails, relaxed dining or celebratory occasions, every experience is designed to feel welcoming, effortless and memorable.
What You’ll Be Doing
As Restaurant General Manager, you’ll take full ownership of the day‑to‑day operation of The Soak, leading both the guest experience and commercial performance of the venue. You’ll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest‑focused. Working closely with hotel leadership and support teams, you’ll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities include:
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
- Leadership & Team Development
- Inspire, coach and develop a high‑performing front‑of‑house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day‑to‑day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest‑facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue’s reputation and visibility
What You’ll Bring
- Previous experience in a Restaurant General Manager or senior F&B leadership role
- Strong understanding of restaurant and bar operations within a fast‑paced environment
- Proven ability to lead, motivate and develop high‑performing teams
- Excellent guest service and relationship‑building skills
- Strong commercial awareness and experience managing budgets and performance
- Positive, energetic and highly guest‑focused
- Confident leading from the front in a busy hospitality environment
- Commercially minded with a proactive and solutions‑focused approach
- Organised, adaptable and calm under pressure
- Passionate about people, service and creating memorable experiences
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Restaurant General Manager - The Soak employer: Clermont Hotel Group
At Clermont Victoria, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As the Restaurant General Manager of The Soak, you will not only lead a passionate team in delivering memorable guest experiences but also benefit from our commitment to your personal and professional growth through tailored career development opportunities and comprehensive wellbeing support. With a focus on recognition and community engagement, working with us means being part of a dynamic environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Soak and soak up the atmosphere. Chat with staff and maybe even a few guests. This will give you insights that can help you stand out during your interview.
✨Tip Number 2
Show off your leadership skills! Be ready to share specific examples of how you've inspired and developed teams in the past. We want to see your passion for creating a positive team culture that aligns with our values.
✨Tip Number 3
Prepare to discuss guest experience! Think about times you've turned feedback into action or elevated service standards. We love candidates who can demonstrate a proactive approach to guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our vibrant community at The Soak.
We think you need these skills to ace Restaurant General Manager - The Soak
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about creating memorable experiences for guests at The Soak.
Tailor Your CV:Make sure your CV is tailored to the Restaurant General Manager role. Highlight your previous experience in F&B leadership and any achievements that demonstrate your ability to lead a high-performing team.
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can bring energy and warmth to our team, so let us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you on the path to joining our vibrant team at The Soak!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Venue
Before the interview, take some time to research The Soak and its unique offerings. Familiarise yourself with their menu, atmosphere, and any recent events or promotions. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Style
As a Restaurant General Manager, your leadership skills are crucial. Be prepared to share specific examples of how you've inspired and developed teams in the past. Highlight your approach to creating a positive team culture and how you handle challenges in a fast-paced environment.
✨Demonstrate Commercial Awareness
Understand the financial aspects of running a restaurant. Be ready to discuss how you've driven revenue growth and managed budgets in previous roles. Mention any strategies you've implemented to increase guest spend or repeat business, as this aligns with the role's responsibilities.
✨Engage with the Community
The Soak values community engagement, so think about how you can contribute to building relationships with local businesses and guests. Prepare ideas on how to strengthen the venue’s reputation within the community, as this will demonstrate your commitment to the role and the brand.
