At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences and smooth check-in/check-out processes.
- Company: Join the Thistle Marble Arch, a stylish 4-star hotel near Oxford Street.
- Benefits: Enjoy competitive salary, career development, discounts, and wellness support.
- Other info: Inclusive workplace with recognition programs and opportunities for community involvement.
- Why this job: Make a real impact in hospitality while growing your leadership skills.
- Qualifications: Creative leadership, excellent communication, and knowledge of Opera Cloud required.
The predicted salary is between 35875 - 35875 £ per year.
Thistle Marble Arch Contract: Full Time Payment: Salaried Salary: £35,875 per annum
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What You’ll Be Doing
- As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process.
- Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality.
- Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential.
- This role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What You’ll Bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service.
- A keen eye for detail to ensure the highest standards at all times.
- A deep passion for hospitality and guest satisfaction.
- Excellent communication skills, with the ability to connect naturally with guests and team members.
- Analytical skills for problem-solving and sales strategy.
- Knowledge of Opera Cloud is essential.
What You’ll Get In Return
- As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing - You Work Hard, So We’ll Always Help Your Money Work Hard For You!
- Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well-being:
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
- Recognition & Community:
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Manager -Days & Nights employer: Clermont Hotel Group
Thistle Marble Arch is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture, comprehensive benefits including mental health support, career development through an award-winning Academy, and a commitment to inclusivity, employees are empowered to thrive both personally and professionally. Located just off Oxford Street, this 4-star property offers a dynamic environment where your contributions to guest satisfaction are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager -Days & Nights
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clermont Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clermont Hotel Group
Don't be shy about reaching out to Clermont Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager -Days & Nights
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clermont Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clermont Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
