At a Glance
- Tasks: Lead the vibrant restaurant, ensuring exceptional guest experiences and team performance.
- Company: Clermont Victoria, a stylish destination for memorable dining and drinks.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and create unforgettable experiences in a lively atmosphere.
- Qualifications: Experience in restaurant management and a passion for guest service.
The predicted salary is between 32450 - 40000 £ per year.
The Clermont Victoria is a vibrant restaurant and bar destination inspired by London living, bringing together great food, exceptional drinks and warm, engaging service in a stylish and social setting. Whether guests are joining us for breakfast meetings, after-work cocktails, relaxed dining or celebratory occasions, every experience is designed to feel welcoming, effortless and memorable.
What You’ll Be Doing
As Restaurant General Manager, you’ll take full ownership of the day-to-day operation of The Soak, leading both the guest experience and commercial performance of the venue. You’ll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest-focused. Working closely with hotel leadership and support teams, you’ll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities include:
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
- Leadership & Team Development
- Inspire, coach and develop a high-performing front-of-house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day-to-day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest-facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue’s reputation and visibility
What You’ll Bring
- Previous experience in a Restaurant General Manager or senior F&B leadership role
- Strong understanding of restaurant and bar operations within a fast-paced environment
- Proven ability to lead, motivate and develop high-performing teams
- Excellent guest service and relationship-building skills
- Strong commercial awareness and experience managing budgets and performance
- Positive, energetic and highly guest-focused
- Confident leading from the front in a busy hospitality environment
- Commercially minded with a proactive and solutions-focused approach
- Organised, adaptable and calm under pressure
- Passionate about people, service and creating memorable experiences
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. Our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Restaurant General Manager - The Soak in London employer: Clermont Hotel Group
At Clermont Victoria, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As the Restaurant General Manager at The Soak, you will not only lead a passionate team in delivering memorable guest experiences but also benefit from our commitment to your personal and professional growth through tailored development programmes, competitive perks, and a supportive environment that prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Clermont Hotel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Clermont Hotel Group
Don't be shy about reaching out to Clermont Hotel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager - The Soak in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Clermont Hotel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Clermont Hotel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
