At a Glance
- Tasks: Be the friendly voice at our hotel switchboard, ensuring guests feel welcomed and supported.
- Company: Join the vibrant team at Thistle Marble Arch, a stylish 4-star hotel.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access great perks.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Make a positive impact on guests' experiences in a dynamic hospitality environment.
- Qualifications: Passion for guest service and ability to stay calm under pressure.
The predicted salary is between 13 - 13 £ per hour.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What You’ll Be Doing
You’ll work mainly at the hotel switchboard, ensuring that every guest and caller receives a warm, professional, and helpful experience. While experience with Opera is a plus, what matters most is your dedication to clear communication and providing excellent service. Your proactive, calm approach will be essential in handling calls efficiently, directing queries to the right departments, and resolving issues, even during busy times. This role offers a fantastic opportunity to be the first point of contact for our guests, creating a positive impression and supporting the smooth operation of the hotel.
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What You’ll Bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What You’ll Get In Return
As well as all the things you’d expect from us—great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes—we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our “People Promise” sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1,000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1,000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- “Wonderful People” Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Switchboard Operator in London employer: Clermont Hotel Group
Thistle Marble Arch is an exceptional employer that prioritises the well-being and development of its team members. Located in the heart of London, this vibrant hotel offers a supportive work culture with flexible shifts, comprehensive benefits including mental health support, and a commitment to career growth through its award-winning Academy. Join us to be part of a passionate team dedicated to delivering outstanding guest experiences while enjoying perks like discounts, recognition awards, and opportunities for community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Switchboard Operator in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around the Marble Arch area and check out the hotel’s website. This will help you understand their style and values, so you can show off how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to demonstrate your ability to handle calls and queries smoothly. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for guest service! During your interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your dedication to creating warm, personalised experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting you at every step, so don’t hesitate to reach out if you have any questions during the process.
We think you need these skills to ace Hotel Switchboard Operator in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created warm, personalised experiences in the past. We love to see that genuine passion!
Keep It Clear and Professional:Since communication is key in this role, make sure your application is clear and professional. Use straightforward language and avoid jargon. We want to see that you can communicate effectively right from the start!
Highlight Your Calmness Under Pressure:This job can get busy, so it’s important to show us how you handle pressure. Include any experiences where you’ve remained calm and collected while managing multiple tasks or dealing with challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research Thistle Marble Arch and its offerings. Familiarise yourself with their services, dining options, and unique features. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating a warm and professional guest experience.
✨Showcase Your Communication Skills
As a switchboard operator, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might even want to practice common scenarios you could face on the job, like handling guest inquiries or resolving issues, to show that you can remain calm and collected under pressure.
✨Emphasise Your Guest Service Passion
Make sure to convey your genuine passion for guest service. Share examples from your past experiences where you went above and beyond to create a positive experience for guests. This will highlight your proactive mindset and attention to detail, which are essential for this role.
✨Be Ready for Shift Work Questions
Since the role involves working on a shift rota, be prepared to discuss your flexibility and willingness to work various shifts. Highlight any previous experience in similar environments and reassure them that you can adapt to the demands of the job while maintaining a friendly and open personality.
