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- Tasks: Lead the restaurant team to deliver exceptional dining experiences and ensure smooth operations.
- Company: Hell's Kitchen London, inspired by Gordon Ramsay's iconic show.
- Benefits: Competitive salary, career development, wellness support, and exciting perks.
- Why this job: Join a high-energy environment and make a real impact in hospitality.
- Qualifications: Proven leadership in hospitality and a passion for five-star service.
- Other info: Inclusive workplace with opportunities for growth and community engagement.
The predicted salary is between 40000 - 56000 ÂŁ per year.
The Cumberland
Contract: Full Time
Payment: Salaried
Salary: ÂŁ40,000 per annum + tronc
Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell's Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world class service. Recreating the tension of the show's famed red and blue open kitchens diners witness the precision and intensity behind every dish, as well as a contemporary bar showcasing the latest trends in mixology. The menu features signature, showâinspired creations such as the legendary Beef Wellington, PanâSeared Scallops, and Sticky Toffee Pudding, each prepared with the same passion and perfection expected from the show's worldâclass chefs. More than a meal, Hell's Kitchen offers guests a frontârow seat to the ultimate dining performance in one of London's most soughtâafter locations. The Cumberland champions the city's cultural and music scene, inspired by its rich history of housing music legends.
As Assistant General Manager, you'll support the General Manager in leading the dayâtoâday operation of the restaurant, ensuring every service is seamless, dynamic and uncompromising in quality. You'll be a visible leader on the floorâ inspiring the team, engaging guests, and setting the standard for worldâclass hospitality. This is a role for someone who thrives in a highâenergy, highâprofile environment and understands that exceptional service is created by empowered people, attention to detail and calm leadership under pressure.
What You'll Be Doing
- Supporting the General Manager in the operational and commercial success of the restaurant
- Leading frontâofâhouse teams to consistently deliver exceptional, showâstopping service
- Ensuring every service runs smoothly, from preâservice preparation to final guest farewell
- Acting as a role model for our valuesâbold, adaptable and realâevery day
- Building strong collaboration between front and back of house to deliver flawless execution
- Managing guest experience proactively, resolving issues in the moment with confidence and care
- Supporting recruitment, onboarding, training and development to build a highâperforming, engaged team
- Driving performance through coaching, feedback and recognition
- Supporting cost control, payroll accuracy and revenue optimisation
- Ensuring full compliance with brand standards, health & safety and food safety requirements
What You'll Bring
- Proven leadership experience in a premium or highâvolume hospitality environment
- A passion for fiveâstar service, guest engagement and unforgettable dining experiences
- Strong people skillsâyou lead with warmth, clarity and confidence
- Commercial awareness with the ability to balance experience, standards and performance
- Calm, adaptable and decisive under pressure
- A natural communicator who builds trust with guests, teams and senior stakeholders
- A genuine desire to grow, develop and be part of something extraordinary
What You'll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our "People Promise" sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We're here to support your journey, whatever that may look like. Our awardâwinning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You Work Hard, So We'll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream â You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks â Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend â Earn up to ÂŁ1000 when friends join our team
- InterestâFree Loans â Season ticket loans to make commuting easier
Mental & Physical Wellâbeing
- OnâSite Mental Health First Aiders
- 24/7 Employee Assistance Line â Free, confidential advice
- Be Well Platform â Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- 'Wonderful People' Awards â Monthly, quarterly, and annual recognition
- Social & Seasonal Events â Fun, inclusive celebrations
- People Council â A platform for every voice
- Paid Volunteering Days â Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hell\'s Kitchen Assistant General Manager in London employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Hell\'s Kitchen Assistant General Manager in London
â¨Tip Number 1
Get to know the restaurant vibe! Visit Hell's Kitchen, soak in the atmosphere, and chat with staff. This will help you understand their culture and show your genuine interest during interviews.
â¨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Building relationships can give you insider info and might just land you a referral!
â¨Tip Number 3
Prepare for the unexpected! In a high-energy environment like Hell's Kitchen, be ready for situational questions. Think about how you'd handle pressure and keep the service seamless.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and being part of something extraordinary.
We think you need these skills to ace Hell\'s Kitchen Assistant General Manager in London
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that youâre not just looking for a job, but that youâre genuinely excited about being part of the Hell's Kitchen experience!
Tailor Your CV: Make sure your CV is tailored to the role of Assistant General Manager. Highlight your leadership experience and any relevant skills that align with our valuesâbold, adaptable, and real. This will help us see how you fit into our dynamic team.
Be Authentic: We love authenticity! Donât be afraid to show your personality in your application. Share your unique experiences and how theyâve shaped your approach to guest engagement and service excellence.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. Itâs the easiest way for us to receive your application and ensures youâre considered for this exciting opportunity at Hell's Kitchen!
How to prepare for a job interview at Clermont Hotel Group
â¨Know the Menu Inside Out
Before your interview, make sure youâre familiar with Hell's Kitchen's signature dishes and the overall dining experience. This shows your passion for the role and helps you engage in meaningful conversations about the menu during the interview.
â¨Showcase Your Leadership Style
As an Assistant General Manager, demonstrating your leadership skills is crucial. Prepare examples of how you've successfully led teams in high-pressure environments, focusing on your ability to inspire and maintain exceptional service standards.
â¨Emphasise Guest Engagement
Highlight your experience in creating memorable guest experiences. Be ready to discuss specific instances where youâve gone above and beyond to resolve issues or enhance a guest's visit, showcasing your commitment to five-star service.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to manage conflicts or ensure smooth operations during busy periods, and be prepared to share how you handled them effectively.
