At a Glance
- Tasks: Welcome guests and create memorable experiences at our contemporary hotel.
- Company: Join the Clermont Hotel Group, known for exceptional hospitality.
- Benefits: Earn £13.50 per hour plus commissions, with flexible shifts and great perks.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Be part of a passionate team and make guests feel at home.
- Qualifications: A passion for guest service and a friendly, proactive attitude.
The predicted salary is between 13 - 13 £ per hour.
Contract: Flexible
Payment: Hourly
Salary: £13.50 per hour + commissions
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4‑star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What You’ll Be Doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check‑in and Check‑out to make each guest feel at home.
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What You’ll Bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest‑facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift‑based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Guest-Focused Front Desk Agent | Flexible Shifts & Growth in London employer: Clermont Hotel Group
The Tower Hotel is an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With flexible shifts, competitive pay, and a strong commitment to employee growth through our award-winning Academy, we ensure that you can thrive in your career while enjoying the stunning views of Tower Bridge and the River Thames. Our comprehensive benefits, including mental health support, financial wellbeing initiatives, and recognition programmes, make us a fantastic place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Focused Front Desk Agent | Flexible Shifts & Growth in London
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with the Tower Hotel's unique features and nearby attractions. This way, when you chat with guests, you can share insider tips and make their stay even more memorable.
✨Tip Number 2
Practice your guest service skills! Role-play different scenarios with friends or family to get comfortable handling various guest queries. The more prepared you are, the more confident you'll feel when it’s time to shine at the front desk.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They can provide valuable insights about the team culture and what it’s really like to work at the Tower Hotel, plus they might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us, making your job search smoother and more efficient.
We think you need these skills to ace Guest-Focused Front Desk Agent | Flexible Shifts & Growth in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you genuinely care about making people feel welcome.
Be Yourself:We love a friendly and open personality, so don’t be afraid to let your true self come across in your application. Use a conversational tone and share a bit about your background and what makes you unique. Authenticity goes a long way!
Highlight Your Flexibility:Since this role involves working flexible shifts, make sure to mention your availability and willingness to adapt to different schedules. We appreciate candidates who can embrace the dynamic nature of the hospitality industry.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect with you and keep track of your application. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research The Tower Hotel. Familiarise yourself with its amenities, location, and unique features. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your ability to remain calm under pressure and how you anticipate needs. This is crucial for a role that focuses on creating memorable experiences.
✨Emphasise Flexibility and Team Spirit
Since the role involves working flexible shifts, be ready to discuss your availability and willingness to adapt. Share instances where you worked well in a team, as collaboration is key in a busy front desk environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or opportunities for growth within the hotel. This shows your enthusiasm for the role and your desire to be part of their community.
