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- Tasks: Lead the front desk team and ensure exceptional guest service.
- Company: Premier hotel brand in Greater London with a focus on guest experience.
- Benefits: Early salary access, diverse discounts, and commitment to employee wellbeing.
- Why this job: Make a significant impact on guest experiences in a dynamic environment.
- Qualifications: Leadership skills, attention to detail, and strong communication abilities.
- Other info: Join a vibrant team and grow your career in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
A premier hotel brand in Greater London is seeking a Hotel Reception Manager to lead the front desk team and ensure exceptional guest service. You will drive sales and empower your team while managing check-in/check-out procedures.
The ideal candidate will have a knack for leadership, a keen eye for detail, and strong communication skills.
You will enjoy benefits including early salary access, diverse discounts, and a commitment to employee wellbeing. Join a dynamic environment and make a significant impact on guest experience.
Guest Experience Lead | Front Desk Manager in London employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead | Front Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a fantastic role.
✨Tip Number 2
Prepare for those interviews! Research the hotel brand thoroughly, understand their values, and think about how you can contribute to enhancing guest experiences. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Guest Experience Lead, you'll need to convey information clearly and confidently. Role-play with a friend or record yourself to refine your delivery and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you an edge. Let’s get you that dream job in the hospitality world!
We think you need these skills to ace Guest Experience Lead | Front Desk Manager in London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating exceptional guest experiences shine through. We want to see how you can bring that passion to our front desk team!
Highlight Your Leadership Skills: Make sure to showcase any previous leadership roles you've had. We’re looking for someone who can empower their team, so share examples of how you've motivated others in the past.
Be Detail-Oriented: Pay attention to the details in your application. We appreciate candidates who take the time to proofread and ensure everything is polished. It reflects the keen eye for detail we value in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Brand Inside Out
Before your interview, make sure you research the hotel brand thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will not only impress the interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Guest Experience Lead, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you empower your team and drive sales.
✨Master the Check-in/Check-out Process
Familiarise yourself with the check-in and check-out procedures specific to the hotel. Be prepared to discuss how you would streamline these processes while ensuring exceptional guest service. Highlight any innovative ideas you have that could enhance efficiency and guest experience.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions. This will demonstrate your ability to connect with guests and your team effectively.
