At a Glance
- Tasks: Manage group reservations and ensure a seamless experience for clients at our hotels.
- Company: Join Clermont Hotel Group, a people-focused company in the hospitality industry.
- Benefits: Enjoy competitive pay, discounts, wellness resources, and recognition awards.
- Other info: Flexible work environment with opportunities for career growth and community involvement.
- Why this job: Be part of a dynamic team that creates extraordinary experiences for guests.
- Qualifications: Strong communication skills and proficiency in Excel and hospitality software.
The predicted salary is between 25000 - 30000 £ per year.
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. You will also brief the operations team to ensure smooth management from the time of arrival at the hotel.
Responsibilities
- Manage the group reservations process from contract signing to operational delivery before arrival.
- Liaise with clients to anticipate and cater for all their needs.
- Brief the operations team to ensure seamless delivery from arrival.
Qualifications
- Strong communication skills with a focus on delivering outstanding customer service.
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service.
- Detail-oriented with a commitment to uphold our standards and exceed client expectations.
- A positive and enthusiastic attitude, embodying our values of being bold, adaptable, and real.
- A results-driven mindset, focused on achieving targets and contributing to overall budget goals.
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office.
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively.
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of hospitality.
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere.
Company and Benefits
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, helping employees forge lasting and successful careers in hospitality. We are a people company, creating an extraordinary experience for guests, partners, investors, and colleagues. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels provide ample space for everyone to meet, sleep, and dine.
We provide a wide array of benefits:
- Wage Stream – Paid monthly, with access to earned salary before payday.
- Discounts & Perks – Savings on thousands of retailers, dining, hotel stays and more for you and close ones.
- Refer a Friend – Earn up to £1,000 when friends join our team.
- Interest-Free Loans – Season ticket loans to ease commuting.
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
- 'Wonderful People' Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
Groups Planner - Floating Support in London employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where collaboration and support are at the forefront. With a diverse portfolio of hotels and a commitment to outstanding hospitality, employees benefit from extensive perks such as flexible wage access, discounts, and wellness resources, all while being part of a team that values recognition and community involvement. This role not only provides a chance to excel in a dynamic environment but also fosters personal and professional development within the thriving hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Planner - Floating Support in London
✨Tip Number 1
Get to know the company inside out! Research Clermont Hotel Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with clients and the operations team, make sure you can articulate your thoughts clearly and confidently. Maybe even do a mock interview with a mate to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help demonstrate that you're detail-oriented and ready to handle the dynamic nature of hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Clermont Hotel Group. Don’t miss out on this opportunity!
We think you need these skills to ace Groups Planner - Floating Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for the Groups Planner role, make sure your application highlights your ability to liaise effectively with clients. Use examples that showcase how you've catered to client needs in the past.
Be Detail-Oriented:We love candidates who pay attention to detail! In your application, mention specific instances where your organisational skills made a difference. This could be anything from managing multiple tasks to ensuring smooth operations during an event.
Emphasise Your Team Spirit:As a collaborative team player, it's important to show us how you contribute to a positive working atmosphere. Share experiences where you supported colleagues or worked together to achieve a common goal.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Groups Planner role. Familiarise yourself with the group reservations process and how it ties into exceptional hospitality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively liaised with clients in the past. Think about situations where you anticipated needs and delivered outstanding service. This will demonstrate your ability to excel in a customer-focused environment.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Use specific examples from your previous experiences to illustrate your organisational prowess. This will reassure the interviewers that you can handle the dynamic nature of hospitality with ease.
✨Embody the Company Values
Clermont Hotel Group values boldness, adaptability, and authenticity. During your interview, reflect these values in your responses. Share stories that highlight your positive attitude and collaborative spirit, showing that you’re not just a fit for the role but also for the company culture.
