At a Glance
- Tasks: Manage group reservations and ensure exceptional guest experiences across our hotels.
- Company: Join Clermont Hotel Group, a leader in hospitality with a people-first approach.
- Benefits: Enjoy competitive pay, wellness support, discounts, and career development opportunities.
- Other info: Flexible role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team creating extraordinary experiences for diverse guests.
- Qualifications: Strong communication skills, attention to detail, and proficiency in relevant software.
The predicted salary is between 12 - 15 £ per hour.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience – but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine.
What You’ll Be Doing
As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. Your responsibilities will also include briefing the operations team to ensure smooth management from the time of arrival at the hotel. This is a floating role that will support all hotels within our group, requiring flexibility and adaptability to meet varying needs across locations.
What You’ll Bring
- Strong communication skills with a focus on delivering outstanding customer service
- A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service
- Detail‑oriented with a commitment to upholding our standards and exceeding client expectations
- A positive and enthusiastic attitude, embodying our company values of being bold, adaptable, and real
- A results‑driven mindset, focused on achieving targets and contributing to overall budget goals
- Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office
- Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
- Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of the hospitality environment
- A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Groups Planner in London employer: Clermont Hotel Group
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture that values inclusivity and diversity. With a commitment to career development through its award-winning Academy, employees can expect tailored pathways for advancement, alongside comprehensive benefits such as flexible financial support, wellness resources, and recognition programmes. Located in a vibrant hospitality environment, this role as a Groups Planner provides a unique opportunity to contribute to extraordinary guest experiences while enjoying a fulfilling career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Planner in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Clermont Hotel Group. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Groups Planner, you'll need to be on top of your game when it comes to liaising with clients and colleagues. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks effectively in the past. Whether it's through a portfolio or just some notes, demonstrating your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Groups Planner in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love seeing candidates who are enthusiastic and genuine. Don’t be afraid to share a bit about yourself and what makes you excited about the role.
Tailor Your Application:Make sure to customise your application for the Groups Planner position. Highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our team and enhance our guest experience!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clermont Hotel Group!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Groups Planner inside out. Familiarise yourself with the hotel group’s portfolio and their approach to guest-centred experiences. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've successfully liaised with clients or colleagues in the past. Think about times when you went above and beyond to ensure a seamless experience for guests, as this aligns perfectly with the company’s values.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. Bring up specific instances where your organisational skills made a difference in managing multiple tasks or projects. This will show that you can uphold the high standards expected in hospitality.
✨Embrace Flexibility
The role requires adaptability, so be ready to discuss how you've handled changing circumstances in previous jobs. Share examples that illustrate your ability to remain calm and effective under pressure, which is crucial in the dynamic hospitality environment.
