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For Companies At a Glance
- Tasks: Lead the front desk team and elevate guest experiences in a vibrant 4-star hotel.
- Company: Renowned hotel group in Greater London with a focus on exceptional service.
- Benefits: Competitive salary, great benefits, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting career development opportunities in a thriving hospitality environment.
The predicted salary is between 36000 - 60000 £ per year.
A prominent hotel group in Greater London is seeking a Reception Manager to lead their team and enhance guest services in a 4-star environment. This role combines excellent customer service, team leadership, and a sales focus.
Candidates should possess strong communication and analytical skills, with the ability to motivate the team.
The position offers competitive salary and benefits, reflecting the group's commitment to employee welfare and growth.
Front Desk & Guest Experience Manager in London employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you've motivated teams in the past.
✨Tip Number 3
Research the hotel group! Knowing their values and what makes them stand out will help you tailor your approach. Mention specific initiatives or awards they've received during your conversations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're genuinely interested in being part of our team and enhancing guest experiences.
We think you need these skills to ace Front Desk & Guest Experience Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service in your application. We want to see how you've gone above and beyond to enhance guest experiences in previous roles.
Team Leadership is Key: Don’t forget to mention any leadership roles you've had. We’re looking for someone who can motivate a team, so share examples of how you’ve successfully led others in the past.
Be Analytical: Since this role requires strong analytical skills, include any relevant experiences where you've used data to improve services or solve problems. We love seeing candidates who can think critically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel group. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting these skills will demonstrate your capability to enhance guest services.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a guest. This will illustrate your commitment to providing exceptional experiences, which is crucial in a 4-star environment.
✨Prepare for Sales-Focused Questions
Since the role has a sales focus, anticipate questions about upselling and revenue generation. Have strategies in mind that you've used in the past to increase sales or improve guest satisfaction, as this will show your analytical skills and business acumen.
