IT Project Manager

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. At Clermont Hotel Group, we’re proud of the extraordinary people behind our iconic hotels. Everything we do is driven by real hospitality, bold thinking and a genuine commitment to creating opportunities for our people.

We’re now looking for an IT Project Manager to join our Central Support Office team and play a key role in delivering technology projects that make a real difference across our hotels and shared services. If you’re organised, adaptable, and passionate about delivering results through people, process and technology - this could be the perfect next step.

What You’ll Be Doing

• Lead the delivery of technology initiatives that support our hotels, teams and guests.
• Work closely with stakeholders across the business, ensuring projects are delivered on time, on budget, and with a focus on quality and user experience.
• Responsible for planning, coordinating and driving projects from start to finish.

Project Delivery & Planning

• Manage IT projects from initiation through to implementation and handover.
• Create project plans, timelines, budgets and governance structures.
• Track milestones, risks, dependencies and deliverables to ensure successful outcomes.
• Ensure projects are delivered to agreed scope, time and cost.

Stakeholder Management

• Build strong relationships across hotels, shared services and central teams.
• Communicate progress clearly and confidently to key stakeholders.
• Ensure business requirements are understood and translated into workable solutions.
• Manage expectations while maintaining transparency and professionalism.

Supplier & Third-Party Management

• Coordinate external suppliers and technology partners.
• Support procurement, contract management and service delivery oversight.
• Ensure suppliers deliver to agreed standards and timelines.
• Monitor project-related costs and ensure value for money.

Process Improvement & Change

• Support change management and adoption across teams and sites.
• Ensure training, documentation and handover processes are completed.
• Identify opportunities to improve systems, processes and ways of working.
• Help ensure technology enhances the guest experience and colleague efficiency.

Governance, Risk & Compliance

• Maintain accurate project documentation and reporting.
• Ensure compliance with IT security and company policies.
• Escalate risks or issues appropriately and proactively.
• Support post-project reviews and continuous improvement.

What You’ll Bring

• Proven experience delivering IT or technology-focused projects.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills with the confidence to engage a wide range of stakeholders.
• A proactive, problem-solving approach with strong attention to detail.
• Experience working with third-party suppliers and internal teams.
• Experience working in hospitality, retail, or a fast-paced operational environment.
• Knowledge of project management methodologies (Agile, Waterfall, PRINCE2 etc.).
• Experience working with business-critical systems such as PMS, POS, finance or HR systems.
• Relevant project management qualification (PRINCE2, PMP, Agile certification).

What You’ll Get In Return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it. Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you. Refer a Friend – Earn up to £1000 when friends join our team. Interest-Free Loans – Season ticket loans to make commuting easier.

Mental & Physical Well-being: On-Site Mental Health First Aiders. 24/7 Employee Assistance Line – Free, confidential advice. Be Well Platform – Our Online fitness and wellness resources. Gym Discounts & Cycle to Work Scheme.

Recognition & Community: ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition. Social & Seasonal Events – Fun, inclusive celebrations. People Council – A platform for every voice. Paid Volunteering Days – Give back to causes close to you.

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.