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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our hotel reception.
- Company: Join Clermont Hotel Group, a vibrant and inclusive workplace in central London.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts, and access great perks.
- Why this job: Be part of a team that values your passion for guest service and personal growth.
- Qualifications: A friendly personality and a proactive approach to guest needs are essential.
- Other info: Enjoy career development opportunities and a supportive work environment.
The predicted salary is between 13 - 16 £ per hour.
Join to apply for the Hotel Receptionist - Nights role at Clermont Hotel Group Thistle Park Lane.
Contract: Flexible
Payment: Hourly
Salary: £13.00 per hour + commissions
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply to experience London for leisure.
What You’ll Be Doing
- You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay.
- Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times.
- This role offers a fantastic opportunity to build connections and deliver truly personalised service, going beyond Check‑in and Check‑out to make each guest feel at home.
- Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What You’ll Bring
- A genuine passion for guest service and creating warm, personalised experiences.
- The ability to remain calm and collected in a busy, guest‑facing environment.
- A friendly, open personality that makes guests and team members feel valued.
- Strong attention to detail and a proactive mindset in anticipating guest needs.
- Willingness to work flexibly as part of a shift‑based schedule.
What You’ll Get In Return
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Support at every step of your journey so that you can take care of our guests.
- Career development and progression opportunities.
- Access to your earned salary before payday through Wage Stream.
- Discounts on 1,000+ retailers, dining, hotel stays, and much more.
- Earn up to £1,000 when friends join our team through the Refer a Friend programme.
- Interest‑free loans for season tickets to make commuting easier.
- On‑Site Mental Health First Aiders and a 24/7 Employee Assistance Line for free, confidential advice.
- Online fitness and wellness resources through the Be Well Platform.
- Gym Discounts & Cycle to Work Scheme.
- Monthly, quarterly, and annual recognition through ‘Wonderful People’ Awards.
- Fun, inclusive celebrations through Social & Seasonal Events.
- A platform for every voice through the People Council.
- Paid Volunteering Days to give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist - Nights employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Nights
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Clermont Hotel Group and Thistle Park Lane. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your guest service skills! Think about scenarios you might face as a Hotel Receptionist and how you'd handle them. Role-play with a friend or even in front of a mirror. The more comfortable you are with these situations, the better you'll shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the hotel well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out. Plus, you can keep an eye on any updates regarding your application status!
We think you need these skills to ace Hotel Receptionist - Nights
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through. Share any experiences where you went the extra mile to make someone’s day better—this is what we love to see!
Be Yourself: We want to get to know the real you! Use a friendly tone in your application and let your personality come across. Remember, we’re looking for someone who can connect with our guests and team members alike.
Highlight Your Flexibility: Since this role involves working shifts, make sure to mention your availability and willingness to adapt. We appreciate candidates who are ready to jump in and help out whenever needed!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Company
Before your interview, take some time to research Clermont Hotel Group and their values. Understanding their commitment to guest service and community will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Hotel Receptionist, your ability to connect with guests is crucial. Prepare examples of how you've created memorable experiences or resolved issues in previous roles. This will demonstrate your proactive approach and friendly personality.
✨Stay Calm Under Pressure
The role involves busy shifts, so think of scenarios where you’ve successfully managed stress. Share these experiences during the interview to show that you can remain collected and efficient, even when things get hectic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how they support career development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.