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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel reception.
- Company: Thistle Park Lane, a central London hotel with a focus on exceptional hospitality.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts, and access great perks.
- Why this job: Join a passionate team and make every guest feel at home in London.
- Qualifications: A love for guest service and a calm, friendly attitude in busy environments.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 13 - 16 £ per hour.
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
What You’ll Be Doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease — even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What You’ll Bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist- Days employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist- Days
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thistle Park Lane. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle tricky situations or make a guest feel special. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Hotel Receptionist- Days
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and open personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and how you create memorable experiences.
Tailor Your Application: Make sure to tailor your application to highlight your relevant skills and experiences. If you've worked in busy environments before or have experience with guest-facing roles, shout about it! We love seeing how you can bring value to our team.
Be Proactive: In your written application, demonstrate your proactive mindset. Share examples of how you've anticipated guest needs or resolved queries in the past. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our amazing team. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Company
Before your interview, take some time to research Thistle Park Lane. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
Since the role is all about creating memorable experiences for guests, prepare examples from your past where you've gone above and beyond in customer service. Think of specific situations where you anticipated a guest's needs or resolved an issue calmly and efficiently.
✨Practice Calmness Under Pressure
Given that the reception desk can get busy, practice how you would handle stressful situations. You might want to role-play with a friend or family member, simulating a busy check-in scenario. This will help you articulate your calm approach during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how they support employee well-being. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
