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For Companies At a Glance
- Tasks: Welcome guests and manage airline crew check-ins with a smile.
- Company: The Cumberland, a vibrant hotel inspired by London's music scene.
- Benefits: Earn £13/hour plus commissions, enjoy discounts, and access mental health support.
- Why this job: Join a passionate team and create memorable experiences in a lively environment.
- Qualifications: A friendly attitude and a passion for guest service are key.
- Other info: Flexible shifts, career growth opportunities, and a supportive workplace culture.
The predicted salary is between 10 - 16 £ per hour.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
What You’ll Be Doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. As a Team Member in the Airlines Department, you will be responsible for providing efficient check-in services, managing airline crew reservations, handling administrative tasks, and ensuring all airline-related operations run smoothly and professionally. You will serve as a key point of contact between the hotel and airline representatives, delivering excellent service in a fast-paced environment. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times.
Key Responsibilities
- Coordinate and perform airline crew check-ins upon arrival
- Manage group and individual airline reservations, including amendments and cancellations
- Liaise with airline representatives to ensure accuracy of crew manifests, room allocations, and billing details
- Ensure timely communication and coordination with other hotel departments (housekeeping, front desk, F&B) regarding airline schedules and needs
- Handle all administrative tasks related to airline operations (e.g., data entry, report generation, filing, rooming lists)
- Assist in the preparation of daily arrival/departure reports for airline guests
- Provide a warm and professional welcome to airline crew
- Respond promptly to guest and airline enquiries, escalating issues when necessary
- Maintain accurate records and uphold the hotel’s data privacy standards
- Support general front office operations when required
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What You’ll Bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist - Aircrew employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - Aircrew
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Cumberland's unique vibe and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your people skills! Since you'll be working at the reception desk, it's crucial to demonstrate your ability to connect with guests. Role-play common scenarios with friends or family to boost your confidence in handling queries and providing warm welcomes.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of The Cumberland on LinkedIn. Ask them about their experiences and any tips they might have for standing out during the interview process. Plus, it shows you're genuinely interested in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team and being part of the vibrant atmosphere at The Cumberland.
We think you need these skills to ace Hotel Receptionist - Aircrew
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and how you create memorable experiences.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience, especially if you've worked in a fast-paced environment or have experience with airline operations. This will show us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Hotel Inside Out
Before your interview, take some time to research The Cumberland. Familiarise yourself with its services, location, and unique offerings. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Showcase Your Guest Service Skills
As a Hotel Receptionist, your ability to provide excellent guest service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your calmness in busy situations and your proactive approach to anticipating guest needs.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
