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For Companies At a Glance
- Tasks: Lead the reception team, ensuring exceptional guest service and smooth check-in/check-out processes.
- Company: The Royal Horseguards, a stunning 5-star hotel in central London.
- Benefits: Competitive salary, wellness support, discounts, and career development opportunities.
- Why this job: Join a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Strong leadership skills, passion for hospitality, and excellent communication abilities.
- Other info: Inclusive workplace with recognition programs and community engagement initiatives.
The predicted salary is between 26400 - 39600 £ per year.
Overview
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What You’ll Be Doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What You’ll Bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Reception Manager - Nights employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager - Nights
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they’re hiring. A little initiative can go a long way in landing that perfect role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your enthusiasm. Plus, you’ll be one step closer to joining our amazing team at The Royal Horseguards!
We think you need these skills to ace Hotel Reception Manager - Nights
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly care about creating exceptional experiences.
Highlight Your Leadership Skills: As a Reception Manager, you'll be leading a team, so make sure to showcase your leadership style in your application. Talk about how you've motivated and developed team members before. We’re looking for someone who can inspire others!
Be Detail-Oriented: Attention to detail is key in our industry. When crafting your application, double-check for any typos or errors. A polished application reflects your commitment to high standards, which is exactly what we value at The Royal Horseguards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our amazing team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Hotel
Before the interview, do your homework on The Royal Horseguards. Familiarise yourself with its history, values, and what makes it stand out as a 5-star hotel. This will not only show your genuine interest but also help you tailor your answers to align with their commitment to exceptional hospitality.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples of how you've motivated teams in the past, resolved conflicts, or improved guest experiences. Be ready to discuss your approach to training and developing team members, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical skills and ability to handle guest queries. Think of specific situations where you've successfully resolved issues or implemented sales strategies. Highlight your proactive approach and how it contributed to guest satisfaction.
✨Practice Your Communication Skills
Excellent communication is key in hospitality. During the interview, focus on how you connect with people. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face at the reception desk to showcase your natural rapport with guests.
