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- Tasks: Lead the reception team, ensuring top-notch guest service and smooth operations.
- Company: Thistle Park Lane is a prime hotel in central London, perfect for business and leisure.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Join a vibrant team in a dynamic environment, making guests' experiences unforgettable.
- Qualifications: Previous experience in hospitality and strong leadership skills are essential.
- Other info: Located at a bustling crossroads, this role offers a unique London experience.
The predicted salary is between 36000 - 60000 £ per year.
The Tower
Contract: Full Time
Payment: Salaried
Salary: £35,000 per annum
Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the \”by Thistle\” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What You\’ll Be Doing As Reception Manager, you\’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you\’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you\’ll be comfortable driving sales at the desk and empowering your team to do the same.
What You\’ll Bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
A keen eye for detail to ensure the highest standards at all times
A deep passion for hospitality and guest satisfaction
Excellent communication skills, with the ability to connect naturally with guests and team members
Analytical skills for problem-solving and sales strategy
Knowledge of Opera is beneficial but not essential
What You\’ll Get In Return As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we\’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we\’re so committed to this that our \’People Promise\’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that\’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth We\’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You Work Hard, So We\’ll Always Help Your Money Work Hard For You! Wage Stream – You\’ll be paid monthly, but have access to your earned salary before payday should you need it
Discounts & Perks – Savings on 1000\’s of retailers, dining, hotel stays, and much more for you and those close to you
Refer a Friend – Earn up to £1000 when friends join our team
Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‐being On-Site Mental Health First Aiders
24/7 Employee Assistance Line – Free, confidential advice
Be Well Platform – Our Online fitness and wellness resources
Gym Discounts & Cycle to Work Scheme
Recognition & Community \’Wonderful People\’ Awards – Monthly, quarterly, and annual recognition
Social & Seasonal Events – Fun, inclusive celebrations
People Council – A platform for every voice
Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Seniority level Mid‐Senior level
Employment type Full‐time
Job function Management and Manufacturing
Hospitality
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Hotel Reception Manager employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel’s location and its unique selling points. Knowing the area around Thistle Park Lane, including local attractions and transport links, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Think about specific situations where you improved guest satisfaction or resolved conflicts effectively.
✨Tip Number 3
Research the latest trends in hospitality and customer service. Being able to discuss current industry practices and how they can be applied at Thistle Park Lane will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend events or join online forums to connect with others who may have insights into the role or the company, which could give you an edge in your application.
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Hotel Reception Manager. Highlight key skills such as guest service, leadership, and operational management in your application.
Tailor Your CV: Customise your CV to reflect your experience in hotel management and customer service. Use specific examples that demonstrate your ability to lead a team and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the hotel's location and clientele. Mention how your previous experiences align with the role and how you can contribute to the hotel's success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Clermont Hotel Group
✨Showcase Your Customer Service Skills
As a Hotel Reception Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for guests in previous roles.
✨Demonstrate Leadership Qualities
You'll be leading a team, so it's important to highlight your leadership experience. Discuss how you've motivated staff, resolved conflicts, and ensured a positive work environment in past positions.
✨Familiarise Yourself with the Hotel's Location
Knowing the area around Thistle Park Lane can impress your interviewers. Research local attractions, transport links, and dining options to show that you're well-informed and ready to assist guests with recommendations.
✨Prepare Questions for the Interviewers
Engage your interviewers by asking insightful questions about the hotel's operations, team dynamics, and guest expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
