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- Tasks: Lead the front-of-house team, ensuring exceptional service and guest experiences.
- Company: Join the vibrant Clermont Hotel Group at Hell's Kitchen, inspired by Gordon Ramsay.
- Benefits: Earn £14.70 per hour plus tronc, with great perks and career development opportunities.
- Why this job: Be part of a theatrical dining experience and showcase your leadership skills.
- Qualifications: Experience in a supervisory role and a passion for five-star service.
- Other info: Enjoy a supportive environment with mental health resources and community events.
The predicted salary is between 28000 - 42000 £ per year.
Hell’s Kitchen (London) is an immersive dining experience inspired by the hit television series created by Michelin starred chef Gordon Ramsay. The restaurant blends theatrical flair with culinary excellence and exceptional service, pairing outstanding food and drink with world class service.
What You’ll Be Doing:
- Leading and mentoring the front‑of‑house team during service, ensuring flawless delivery and attention to detail.
- Supporting the Floor Manager in coordinating guest seating, service flow, and table management.
- Providing a personal touch to VIP and regular guests, anticipating their needs and enhancing the experience.
- Monitoring and maintaining the presentation of the dining room and service areas.
- Acting as a key point of contact for the team, providing coaching, feedback, and support to develop their potential.
- Ensuring compliance with all health, safety, and food hygiene standards.
- Assisting with onboarding and training new team members to ensure consistency and excellence in service.
- Maintaining knowledge of the menu, beverages, and show‑inspired offerings to answer guest questions and recommend pairings.
What You’ll Bring:
- Proven experience in a supervisory or senior front‑of‑house role in a premium, high‑volume restaurant.
- Passion for delivering exceptional, five‑star service.
- Natural leadership and mentoring skills – you inspire and motivate your team.
- Excellent communication and interpersonal skills.
- Calm under pressure, adaptable, and confident in a fast‑paced, theatrical environment.
- Strong attention to detail with a flair for creating memorable guest experiences.
- Commercial awareness and a focus on guest satisfaction.
What You’ll Get In Return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Career Development & Growth – Support for your journey with tailored career pathways.
- Financial Wellbeing – Access to earned salary before payday if needed.
- Discounts & Perks – Savings on retailers, dining, hotel stays, and more.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Mental & Physical Well‑being – On‑Site Mental Health First Aiders and 24/7 Employee Assistance Line.
- Recognition & Community – Monthly, quarterly, and annual recognition awards.
- Paid Volunteering Days – Opportunities to give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hell\'s Kitchen Head Waiter/Waitress employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hell\'s Kitchen Head Waiter/Waitress
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop by Hell's Kitchen if you can. Experience the atmosphere and the menu first-hand. This way, you can chat about what excites you about the place during your interview.
✨Tip Number 2
Show off your leadership skills! As a Head Waiter/Waitress, you'll be leading a team. Think of examples from your past where you've inspired or mentored others. Bring those stories to the table during your chat with us!
✨Tip Number 3
Be ready for a fast-paced environment! We want to see how you handle pressure. Prepare some scenarios where you’ve thrived under stress, especially in busy dining settings. It’ll show us you’re the right fit for our theatrical dining experience.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the restaurant. Ask about team dynamics, training opportunities, or even the latest menu items. It’ll help you stand out and show your enthusiasm!
We think you need these skills to ace Hell\'s Kitchen Head Waiter/Waitress
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for exceptional service shine through. We want to see that you’re excited about the role and the unique dining experience we offer at Hell's Kitchen.
Tailor Your CV: Make sure your CV highlights your supervisory experience in high-volume restaurants. We love seeing how you've led teams and created memorable guest experiences, so don’t hold back on those details!
Be Authentic: We appreciate authenticity! Share your personal touch in your application. Whether it’s a unique story or a specific example of how you’ve gone above and beyond for guests, we want to hear it.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hell's Kitchen.
How to prepare for a job interview at Clermont Hotel Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Hell’s Kitchen's menu and signature dishes. Being able to discuss the Beef Wellington or Pan-Seared Scallops with enthusiasm will show your passion for the role and the restaurant's concept.
✨Show Off Your Leadership Skills
As a Head Waiter/Waitress, you'll be leading a team. Prepare examples of how you've successfully mentored or managed staff in the past. Highlighting your natural leadership abilities will demonstrate that you're ready to inspire and motivate the front-of-house team.
✨Demonstrate Your Customer Service Flair
Think of specific instances where you went above and beyond for guests. Whether it was anticipating a VIP's needs or creating a memorable experience, sharing these stories will showcase your commitment to exceptional service.
✨Stay Calm Under Pressure
The dining environment at Hell’s Kitchen can be fast-paced and theatrical. Be prepared to discuss how you handle stress and maintain composure during busy service times. This will reassure the interviewers that you can thrive in their dynamic setting.
