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- Tasks: Coordinate restaurant bookings and enhance guest experiences in a vibrant dining environment.
- Company: Join the exciting team at Hell's Kitchen, London’s immersive dining experience.
- Benefits: Earn £14.70 per hour plus tronc, with great perks and career development.
- Why this job: Be part of a dynamic team creating unforgettable dining moments for guests.
- Qualifications: Experience in hospitality coordination and a passion for exceptional service.
- Other info: Enjoy a supportive workplace with opportunities for recognition and community involvement.
The predicted salary is between 25000 - 35000 £ per year.
Hell’s Kitchen (London) is an immersive dining experience that captures the energy and excitement of the iconic television show and delivers it directly to the table. Designed to transport guests straight into the heart of the action, the restaurant blends theatrical flair with culinary excellence and exceptional service, while pairing outstanding food and drink with world‑class service.
Contract: Full Time
Payment: Hourly Salary: £14.70 per hour + tronc
What You’ll Be Doing:
- Managing and coordinating restaurant bookings across all booking systems
- Acting as a key point of contact for guest enquiries, group bookings and special requests
- Ensuring booking information is accurate, up to date and clearly communicated to the restaurant team
- Supporting the management team to maximise covers and optimise table planning
- Working closely with front of house, sales and operations to ensure smooth service delivery
- Maintaining accurate records, confirmations and reports
- Identifying opportunities to enhance the guest journey through thoughtful coordination and communication
- Upholding brand standards and delivering a warm, professional and relatable service at every touchpoint
What You’ll Bring:
- Previous experience in a reservations, bookings, F&B or hospitality coordination role
- Comfortable working with booking and reservation systems
- Highly organised with exceptional attention to detail
- Confident, clear communicator with a natural, guest‑focused approach
- Adaptable, calm under pressure and able to manage competing priorities
- A team player who enjoys working with people and supporting a fast‑paced operation
- Passionate about hospitality and creating exceptional experiences
What You’ll Get In Return:
- Great staff areas to recharge in
- Wholesome meals on duty
- Pension and healthcare schemes
- Career development & growth
- Financial wellbeing
- Mental & physical wellbeing
- Recognition and rewarding a job well done
Financial Well‑Being:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest‑Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well‑Being:
- On‑Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community:
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
Hell\'s Kitchen F&B Coordinator employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hell\'s Kitchen F&B Coordinator
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, check out Hell's Kitchen online and on social media. Familiarise yourself with their style and menu so you can chat confidently about how you’d fit into their team.
✨Tip Number 2
Practice your communication skills! As a F&B Coordinator, you'll need to be a clear communicator. Try role-playing common guest scenarios with a friend to sharpen your responses and show off your guest-focused approach.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed bookings or coordinated events in the past. This will help us see how you can keep things running smoothly at Hell's Kitchen.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to the amazing experiences we create for our guests.
We think you need these skills to ace Hell\'s Kitchen F&B Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating exceptional guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every dining experience memorable.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the F&B Coordinator role. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for the Hell's Kitchen role. Highlight your previous experience in reservations or hospitality coordination, and how it aligns with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Clermont Hotel Group
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Hell’s Kitchen and its unique dining experience. Research the restaurant's concept, menu, and any recent news or events. This will not only impress your interviewers but also help you understand how you can contribute to enhancing the guest journey.
✨Showcase Your Organisational Skills
As a potential F&B Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed bookings or coordinated events. Highlight your attention to detail and how you ensured smooth service delivery, as this will resonate well with the role's requirements.
✨Communicate Clearly and Confidently
During the interview, practice clear and confident communication. Since the role involves acting as a key point of contact for guests, demonstrate your natural, guest-focused approach. Use specific examples to show how you’ve handled guest enquiries or special requests in the past.
✨Emphasise Your Team Spirit
Being a team player is crucial in a fast-paced environment like Hell’s Kitchen. Share stories that illustrate your ability to work collaboratively with others, especially in high-pressure situations. This will show that you’re adaptable and ready to support the team in delivering exceptional service.
