At a Glance
- Tasks: Lead our Guest Services & Concierge team to create unforgettable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel in London.
- Benefits: Competitive salary, career development, wellness support, and exciting discounts.
- Other info: Inclusive workplace with recognition programs and community events.
- Why this job: Transform ordinary stays into extraordinary experiences while growing your hospitality career.
- Qualifications: Passion for service, strong relationship-building skills, and team experience.
The predicted salary is between 40000 - 40000 € per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What You’ll Be Doing
Are you a manager who places guests and your team at the center of your mission? Do you truly listen to their needs and adapt to ensure exceptional experiences? As the Head Concierge, you will take full responsibility for leading our Guest Services & Concierge team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests. Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences. Together, you will create a welcoming environment that our guests love to talk about and return to time and again.
What You’ll Bring
- A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow
- Comfort in a front‑line role, engaging directly with guests and addressing their needs
- Strong empathy and relationship‑building skills that foster trust and rapport
- An open, relaxed personality that naturally engages and connects with others
- A keen attention to detail, ensuring every guest interaction is memorable
- A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement
- Proven experience working effectively as part of a dynamic team in a fast‑paced service environment
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Well‑being
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Head Concierge - 6 months FTC employer: Clermont Hotel Group
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a commitment to career development through our award-winning Academy, employees can expect tailored growth opportunities in a supportive environment. Located in the heart of London, we provide unique benefits such as access to exclusive discounts, mental health support, and a strong community spirit, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge - 6 months FTC
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Royal Horseguards or similar venues. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past—this is what they want to hear!
✨Tip Number 3
Research, research, research! Know the ins and outs of The Royal Horseguards and its offerings. This will not only impress them but also help you tailor your approach to fit their unique vibe and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team. Don’t forget to follow up after applying—persistence pays off!
We think you need these skills to ace Head Concierge - 6 months FTC
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests. We want to see that you truly care about making every stay extraordinary.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant skills and experiences that align with the Head Concierge role. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Personable and Engaging:Your written application is your first chance to connect with us, so keep it friendly and engaging! Use a conversational tone that reflects your personality, as we value open and relaxed individuals who can easily connect with others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Royal Horseguards thoroughly. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you demonstrate your genuine passion for the hotel and its offerings.
✨Showcase Your Empathy Skills
As a Head Concierge, empathy is key. Prepare examples of how you've successfully built relationships with guests in the past. Think about specific situations where you went above and beyond to meet their needs, as this will highlight your ability to create memorable experiences.
✨Demonstrate Your Team Leadership
Be ready to discuss your experience in leading teams, especially in fast-paced environments. Share stories that showcase your coaching skills and how you've fostered a positive team culture. This will show that you can lead the Guest Services & Concierge team effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Head Concierge and how you would handle them. This will demonstrate your critical thinking and adaptability, which are crucial for the role.
