At a Glance
- Tasks: Create memorable experiences for guests in a vibrant hotel environment.
- Company: Thistle Marble Arch, a stylish 4-star hotel near Oxford Street.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Excellent communication skills and a passion for hospitality.
The predicted salary is between 14.66 - 14.66 £ per hour.
The Marble Arch Hotel, one of our 4-star properties from the "by Thistle" collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What You’ll Be Doing
Are you the go-to person for discovering the best experiences in London? If you have a bold passion for creating memorable moments and showcasing our vibrant city, we invite you to join our small but dynamic team dedicated to enhancing our guests' visits. As a Guest Service Executive, you will play a vital role in helping guests maximise their experience. Whether it’s providing directions, making theatre bookings, delivering luggage, securing restaurant reservations, or presenting guest amenities, every day will bring new challenges and opportunities. You will collaborate with various departments to ensure that we deliver exceptional guest experiences throughout every aspect of their stay.
What You’ll Bring
- Excellent communication skills, with proficiency in both written and spoken English
- The ability to demonstrate empathy and understanding when engaging with our guests
- A proactive approach to problem-solving, ensuring that every guest feels valued and attended to
- Strong interpersonal skills that foster a welcoming and inclusive atmosphere
- Adaptability to thrive in a fast-paced environment, responding to diverse guest needs
- A genuine desire to create extraordinary moments and enhance our guests’ experiences
What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our "People Promise" sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding) a job well-done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- wage Stream – you’ll be paid monthly, but have access to your earned salary before payday should you need it
- discounts & perks – savings on 1,000s of retailers, dining, hotel stays, and much more for you and those close to you
- refer a friend – earn up to £1,000 when friends join our team
- interest‑free loans – season ticket loans to make commuting easier
Mental & Physical Well‑being
- on‑site mental health first aiders
- 24/7 employee assistance line – free, confidential advice
- be well platform – our online fitness and wellness resources
- gym discounts & cycle to work scheme
Recognition & Community
- wonderful people awards – monthly, quarterly, and annual recognition
- social & seasonal events – fun, inclusive celebrations
- people council – a platform for every voice
- paid volunteering days – give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Guest Services Executive employer: Clermont Hotel Group
Thistle Marble Arch is an exceptional employer that prioritises the well-being and growth of its team members. Located in the heart of London, we offer a vibrant work culture with a strong focus on career development through our award-winning Academy, alongside comprehensive benefits including mental health support, financial wellbeing initiatives, and recognition programmes. Join us to be part of a dynamic team dedicated to creating memorable experiences for our guests while enjoying a supportive and inclusive workplace.
