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For Companies At a Glance
- Tasks: Assist guests with requests, create memorable experiences, and showcase the vibrant city of London.
- Company: Thistle Marble Arch, a stylish 4-star hotel in a prime location.
- Benefits: Competitive pay, career development, wellness support, and discounts on various services.
- Why this job: Join a dynamic team and be the reason guests rave about their stay.
- Qualifications: Passion for service, strong communication skills, and previous experience in hospitality.
- Other info: Inclusive workplace with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What You’ll Be Doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit. In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What You’ll Bring
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress.
- Comfort in a front-line role, confidently engaging with guests and the public.
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere.
- An open personality that is relaxed and natural in interactions, making guests feel at ease.
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction.
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic.
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience.
What You’ll Get In Return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well-done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it.
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you.
- Refer a Friend – Earn up to £1000 when friends join our team.
- Interest-Free Loans – Season ticket loans to make commuting easier.
Mental & Physical Well-being
- On-Site Mental Health First Aiders.
- 24/7 Employee Assistance Line – Free, confidential advice.
- Be Well Platform – Our Online fitness and wellness resources.
- Gym Discounts & Cycle to Work Scheme.
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition.
- Social & Seasonal Events – Fun, inclusive celebrations.
- People Council – A platform for every voice.
- Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Guest Services & Concierge Team Member-Nights employer: Clermont Hotel Group
Contact Detail:
Clermont Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Concierge Team Member-Nights
✨Tip Number 1
Get to know the hotel and its surroundings like the back of your hand! Familiarise yourself with local attractions, restaurants, and events so you can impress guests with your insider knowledge. This will not only help you stand out but also show your passion for creating memorable experiences.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family as if they were guests. This will help you feel more comfortable in a front-line role and allow you to build those all-important relationships with guests when the time comes.
✨Tip Number 3
Show off your adaptability! Think of examples from your past experiences where you’ve had to think on your feet or handle unexpected situations. This will demonstrate your resilience and ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources and let us help you land that dream job!
We think you need these skills to ace Guest Services & Concierge Team Member-Nights
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for hospitality shine through in your application. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in the past.
Be Personable: Since you'll be the face of our hotel, it's important to convey your friendly and approachable nature. Use a warm tone in your writing and don’t hesitate to share a bit about your personality!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in fast-paced environments and how you’ve handled guest requests successfully.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Clermont Hotel Group
✨Know Your Stuff About London
Brush up on your knowledge of London’s hotspots, events, and attractions. Being the 'go-to' person means you should be able to recommend places and activities confidently. Research popular restaurants, theatres, and local events to impress your interviewers.
✨Showcase Your People Skills
Since this role is all about guest interaction, prepare examples that highlight your ability to connect with people. Think of times when you’ve gone above and beyond for a customer or resolved a tricky situation. This will demonstrate your empathy and relationship-building skills.
✨Demonstrate Attention to Detail
In hospitality, the little things matter! Be ready to discuss how you ensure accuracy in your work. Whether it’s double-checking reservations or remembering guest preferences, showing that you value detail will resonate well with the interviewers.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you want to work in this field and what excites you about creating memorable experiences for guests. A genuine passion can set you apart from other candidates.
